How can we link users within Servicenow

[Ibrahim19]

We have users with multiple accounts (e.g Admin and normal user account) which is synched to servicenow. Is there any possibility to have them linked ? 

For example

User ID                    Name  

XY@test.com          Joe, Test

SY@test.com          Joe, Test

both are accounts from same user with different user ID and we would like link both accounts.

Regards

Ibrahim

[Ibrahim19]

HI DanielD,

there is a need to have them both in Servicenow. There is no need to create a new field I can use the field employee number. The question is how can I link them based on employee number ?

Regards

Ibrahim

[DanielD1]

Okay I think I understand.

I mean the only way I could really think without creating a custom field is to add a related list to the User record, but it seems a little over kill for a 1-1 relationship if there can only be 2 accounts (normal, ADM) for a single user.

But as Mahesh pointed to earlier, there is no real way to "link" the accounts in an out of the box format.

[Ibrahim19]

OK, i could get solved my question. 

I have created a custom related list to show the related users based on Employee ID.

Thank you All.

[DanielD1]

Glad I could be of help!