Hi guys, So I am a bit confused about how the Maintenance Schedules are supposed to work with a change request. So for example let's say that my time zone is set on Europe/Berlin and I try to open a change request. I set the Planned Start Date to "20...
In email script, I need to get RITM number from short description(see below screen shot) and place it in a new line. How can I achieve this. Tried with substring(see Mail Script) but not working. Please help Mail Script:
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Hello, We are running Kingston and currently we can use a UI on the More Options menu from our Incidents to send an email. I am trying to find out where we can add the same UI on the request form. if any one can point me in the direction of the UI or...
Hi All, I have found many comments around archiving VTB cards but they all suggest it's only possible on Freeform boards. My question is; Is there a way of archiving cards on other types of VTB's (Flexible or Guided)?? If there isn't has anyone used ...
We need to track when a request is assigned to a member of our team, the use case is that we want to create a metric that all items are assigned within two hours of them being created. I believe this can be done easier with incidents metric field, I ...
I had someone ask me the other day if we could grant the Impersonator role to an account, but limit the users that could be Impersonated. I know the Impersonator role prevents the impersonation of an account with the 'admin' role. So, there's a c...
Hi, So, I am working on updating my "CI" reference field, which is based off cmdb_ci so it allows me to search for a CI not only by the name (which is the "display value" right now on that table), but also add the ability to auto-complete search by f...
I have a csv file from another application that is apparently in utf-8-bom format. One of the fields will not import for some reason. When I convert to utf-8 and specify the data source property as 'charset=utf-8' it works just fine. Apparently I ca...
My organization is currently using Kingston. We only have two service catalog items live on the service portal at this time. Neither uses the cart functionality. I have been tasked with setting up hardware and software catalog items using the cart an...
Hi there,We're looking at hiding attachments in incidents so our clients cannot view internal attachments. Our internal users however can view these attachments.To describe the scenario - When an internal user attaches an email or a document in the a...
How to capture the changes made in variables in activity log
I was recently editing a configuration item form when the form header disappeared...Originally you could see two sections when you went to the form, one was the header for the form, which included a few key fields, and then another section called 'co...
the Active flag being set to False before the RITM is "Closed". i decided to run a Query for the records Active is false and State is Closed succesfull, closed cancelled , closed rejected (meaning the RITM is Still open) i have found many records. fe...
Hi All, There is an order Guide in our Dev instance. All the variables values in the Order Guide are passing to the catalog item variables associated to this order guide. All the names of the variables in the order guide and catalog items are same. ...