How can we make Worknotes/Additional Comments Mandatory on click of a UI action

[Sanket Pawar]

How can we make Worknotes/Additional Comments mandatory on incident form after clicking on UI action?

[Kushal09]

Use client side UI action and make sure the client check box is ticked in the UI action.
Code can be something like this:

g_form.setMandatory('field_name', true);
g_form.save();

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Kushal

[Ratnakar7]

Hi @Sanket Pawar ,

You can write below script either on update Business Rule or in UI action:

    var commentsField = current.work_notes.toString().trim();
    if (commentsField === '') {
        gs.addErrorMessage('Worknotes or Additional Comments is mandatory.');
        current.setAbortAction(true);
    }

Thanks,

Ratnakar

[Danish Bhairag2 · Accepted solution]

Hi @Sanket Pawar ,

If u want to make Additional Comments/ Worknotes as mandatory using UI action u need to make that UI action as Client True (click the checkbox for client field) & then u will be able to use this command

g_form.setMandatory('comments',true);
g_form.setMandatory('work_notes',true);

Thanks,

Danish

[Dr Atul G- LNG]

@Sanket Pawar 

You can use UI policy as well to make it mandatory on condition check.