In Employee portal once i click on Reopen button a popup with additional comments should appear

[Debasis Pati]

Hello All,
In Esc portal we have action called "Reopen" this shows to the resolved incidents and when clicked on it it directly makes the incident to in progress state.

What i want to achieve is when clicked on it i want to show a popup with additional comments field as mandatory and once filled values there should be a submit button once submitted it should copy that comment values to the incident's additional comments also it should make the incident InProgress the way its working now.

action link-https://yourinstance.service-now.com/std_ticket_config_action.do?sys_id=e17865a5ff0222105146ffffffffffdd&sysparm_record_target=std_ticket_config_action&sysparm_record_row=2&sysparm_record_rows=3&sysparm_record_list=ticket_configuration%3D33ad80e787f10010e0ef0cf888cb0b87%5EORDERBYorder

@Ankur Bawiskar any suggestions?

[Ankur Bawiskar]

@Debasis Pati 

you will have to clone that widget which renders that and then make changes to it and add that new widget in your standard ticket config

these links have solution to it

How to make additional comments mandatory on Employee Center when reopen button is clicked? 

ReOpen Incident Option on Service portal for end users. 

make comments mandatory when reopen incident from portal 

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[Debasis Pati]

Hello Ankur,
as per the links you have provided is a solution for portal.
and the one i am saying is on Employee center portal and the the reopen is a Standard ticket actions and this is called from the "Standard Ticket configured actions" widget.
Now from action"Reopen " i need to make the changes in order to achieve this

Can you guide or provide me details for this please.
I have never worked on portal widgets very fresh to this .

Regards,
Debasis

[Ankur Bawiskar]

@Debasis Pati 

one of that link talks about using this below widget "Incident Standard Ticket Actions"

You can check that

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[Debasis Pati]

Hello @Ankur Bawiskar ,
You are correct but my instance doesn't have that because we are not using actions.

rather we are using the below actions configured individually.