Hello All,
In Esc portal we have action called "Reopen" this shows to the resolved incidents and when clicked on it it directly makes the incident to in progress state.
What i want to achieve is when clicked on it i want to show a popup with additional comments field as mandatory and once filled values there should be a submit button once submitted it should copy that comment values to the incident's additional comments also it should make the incident InProgress the way its working now.
action link-https://yourinstance.service-now.com/std_ticket_config_action.do?sys_id=e17865a5ff0222105146ffffffffffdd&sysparm_record_target=std_ticket_config_action&sysparm_record_row=2&sysparm_record_rows=3&sysparm_record_list=ticket_configuration%3D33ad80e787f10010e0ef0cf888cb0b87%5EORDERBYorder
