How can we propose all p1 incidents as major incident automatically and assigned to a major incident group automativcally once it was promoted?

[hemachandra2]

Hi All,

we need to propose all p1 incidents as major incident automatically and when the user open that in workbench and click on promoted then it  assigned to a major incident group automatically

Please help on this

Thanks

Hemachandra

[hemachandra2]

Hi All ,

Please help me to achieve this

Thanks

Hemachandra

[LearnLearn]

How can I make this 

1. A Service Desk Agent tries to upgrade an Incident to Priority 1, he will not be successfully upgrade the Incident to Priority 1. Instead a pop-up will be displayed with a message "If you want to upgrade an Incident to P1, please contact Incident Manager" and it will revert the Incident priority to its original value
2. Only Incidents Managers and Major Incident Managers are able to able to upgrade an Incident to Priority 1.