How can we restore the state of a cancelled Change Request?

[Sabry Shaheen]

Hi, experts,

• How can we restore the state (re-open) a cancelled Change Request?
• How can we restore the state of a Closed Change Request?

Thanks 

[amaradiswamy]

Hi,

Are you looking for "Move to draft" kind of functionality where the cancelled/closed Change requests will be made active and the workflow starts from the beginning again?

if yes, then you may try below

1. Create a UI Action called "Move to Draft"

2. Script:

new Workflow().deleteWorkflow(current);
current.state = '-6';//choice value equivalent to draft in your environment
current.update();

[asifnoor]

Hi

If its one time script that you are looking for, then go to fix scripts and create new and add this code

var gr = new GlideRecord("change_request");

gr.get("your_sys_id");

gr.state= '-6';

gr.update();

Mark the comment as correct/helpful once worked.

[asifnoor]

If this has answered the question, kindly mark the comment as a correct answer so that the question is moved to the solved list.

[asifnoor]

Thanks for marking the comment as helpful. Kindly also click on the button "Mark as correct answer" so that the question is moved to the solved list.