Hi, We have a Transform Map which has mapping to Incident table. Data is coming via an Integration and mapped to Incident table. We also have coalesce for external ticket field so that it does not create a duplicate. And our requirement is that we ha...
Hi, For Incident managing, I have 10 categories and respective subcategories.For Catalog Items(Record Producer to "Raise an Incident") I am using same values of category and subcategory.But for another Catalog Item(Record Producer to "Raise Security ...
Hello, I have done date validations for delegate start and end date, but these validations are working perfectly for only few date format and not others. Date format not supported: dd/MM/yyyy dd-MM-yyyy dd.MM.yyyy Date format supported: System yyyy...
When creating a flow that is triggered by department changes to sys_user and adds a security group, I am receiving the following error: { "code" : 1, "message" : "Error occured while inserting record: Error during insert of sys_user_grmember (Created...
Good morning, seems I hand't enough coffee yet. In Amazon you get hints like "related articles" or "people who bought this, bought also...". How to build and reflect this in the Service Portal Catalog Item? Things I tried and researched so far (as sa...
Hello, I’m looking for something similar to the walk up experience module. But instead, I just want to setup iPads where users can submit incidents and requests. There will be no genius bar/tech bar, just normal incident and requests. Couple requir...
Need a business rule so that short Description in Incident(parent) is copied to short description in Incident Task(child), when a Incident task is created.
We produce a report every Tuesday at 4pm based off of multiple ServiceNow reports. In order to get the data, we open each report individually and update the 'Created' conditions to say that the report should contain records created between 'Last Tues...
Hi All, I have 3 varibales suppose A, B, C refering to the user table, If A=B, then it will show a field info message under the B field. If A=B=C, then it will show error message under the C field and clear the value of C as well. I have tried the be...
Hello All I have a catalo item for the type if they select NEW-attachment shown but if the select Update or Retire options they want to Attachments/paper clip option hidden How would I go about hiding paperclip attachment if type= update or Retire? T...
I am setting the Active false for a change request record and automatically state changing to Closed successful. I need to know why its happening. Is it because of any Business rule or client script or ....
Hi All, I have written a query business to restrict record access based on few conditions. While testing, i found that business rule is being executed multiple times for a single incident record. Could you please help me understand why. Regards, Sree...
Hello, I created an on display business rule that will set the Assignment group, Category and sub category for users in a specific department. I used filter conditions to look for the department and actions to set the field values, I didn't script th...
In our environment, some of our incidents are created by itil users directly through the UI16 interface and others are created using record producers with variables in the Service Portal. I have updated the standard ticket configuration to add the a...
When sending comms using the Major Incident Management workbench, is it possible to view on ServiceNow the email communication that has just been sent?
