ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Regarding Practice Excerecises

Sir, I want to practice more scenarios on each topic of servicenow(like Client scripts, UI actions, workflows etc...). Where do I found the scenarios to practice.  

Prasanthi1 by Giga Contributor
  • 3074 Views
  • 7 replies
  • 16 helpfuls

How to edit Published Survey

I have created one survey through Create Survey(Not the Legacy one). We can preview the design in the first screen, but after that when we have the survey in Draft state didn't find any way to preview.So my first question is how to preview a survey w...

ayan_c by Kilo Explorer
  • 7912 Views
  • 21 replies
  • 3 helpfuls

What is meant to be available for Business Stakeholder?

Hello, we have just activated "ITSM Roles" plugin in order to get sub-roles for new "Business Stakeholder" role. There was an expectation that this role will grant pretty much the same level of access as "itil" role, but read-only. Unfortunately, bas...

find_real_file.png find_real_file.png

Auto close resolved incidents after 7 business days

Hi All, I have a requirement for Auto Close incidents for 7 business days. I know that we have an OOB business rule which closes incidents based on calendar days. It is not applicable for Business days. Can any one share the information or code for a...

chaitusnow by Mega Contributor
  • 15369 Views
  • 8 replies
  • 1 helpfuls

History List missing but Calendar history is there

We have a few random tickets that when you click "History" and then "List" to get history list, that it shows no results, but yet if you choose "History" and then "Calendar", on this same ticket, it shows calendar results. Yet on other tickets, the h...

stillkl by Kilo Explorer
  • 6122 Views
  • 4 replies
  • 1 helpfuls

How to add accept and reject solution options in notification

How to build the email notification so that user will get email given below   Incident is resolved Click here to accept Click here to reject Click here to view   and if user clicks on accept the incident should get closed rejected the incident to wip...

yashu1995 by Kilo Guru
  • 3958 Views
  • 3 replies
  • 0 helpfuls

Move the state to resolve state when "Mark Duplicate" UI Action is selected

Hi  in problem form there is a UI action called "Mark duplicate". It is used to cancel the current ticket when there is already a similar kind of problem ticket. When we click that button the state is moved to "Closed" state. Here we got the requirem...

Community Alums by Community Alums  
  • 4681 Views
  • 17 replies
  • 4 helpfuls

Resolved! length of an array

while executing the below, I am not getting the length of list. var inc = new GlideRecord('incident');inc.addActiveQuery();inc.query();inc.next();var list = inc.getElements()gs.print(list.length); showing output: undefined why? please explain..

Prasanthi1 by Giga Contributor
  • 6091 Views
  • 10 replies
  • 1 helpfuls