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Restrict integration from updating a particular field value

I need to restrict the Table API integration from updating a particular field value to false, when it is already set to true by any means of update. Manually or though integration. How to achieve this? Through ACL or BR. I tried with Data policy, but...

How to trigger a notification once every 3 months?

Hi, I have a requirement to sent notification once every 3 months. Below is the table. I need to automatically trigger notification every 3 months once - 3 days before the 22.2.3 of the From Date [i.e 3 days before every iteration once 22.2.3 is com...

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Hari1 by Mega Sage
  • 779 Views
  • 1 replies
  • 1 helpfuls

Resolved! How to call script include in UI Action for task table

Hi All, UI Action button i developed on task table. at that time i given some condition to display that button. now i am moving that condition to script include and call script include in ui action. but it's not working properly. var test = Class.cre...

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Rama26 by Tera Contributor
  • 1324 Views
  • 5 replies
  • 5 helpfuls

how can i revert the changes made on cmdb table records

i have ran a transform map and captured it in update set on cmdb table. after that i could able to see the records but showing as empty names and when we open record it is showing as a new record. i tried to export from other instances but no luck. c...

Roxi1 by Tera Contributor
  • 1117 Views
  • 7 replies
  • 0 helpfuls

Resolved! Setting priority based on VIP flag

My organisation want to set priorities for users logging incidents based on VIP flags all from the service portal.  This is our current form for creating incidents:   Now is it possible in the back end to say set a default priority to 2 for VIP user...

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Alex Saager1 by Tera Contributor
  • 1537 Views
  • 6 replies
  • 4 helpfuls

Worknotes are not getting updated

Hi Team, A user had requested me to update one comment in one of the incident. I have modified the work notes from below 2 tables  sys_journal_field sys_audit After doing the modification, work notes are still showing the old comments for her but whe...