Hi All, I am very new to the ServiceNow world and work in an organisation which is just about to go live next week. I have been working with update sets but tend to create everything first before adding to the set. I am moving service catalogue reque...
Hi Experts, I have created a report which contains more that 1,00,000 records and scheduled it to the respective teams. The report is getting scheduled properly but it contains only 1,00,000 data in the excel. what could be the issue? Do we have any...
I'm having difficulties adding a Substate to an asset with State of "In use" which is OOTB. My Substate record is in place on sys_choice with the relevant dependency value set correctly. However, when selecting "In use" I cannot get Substate out of r...
Hi Team, I am working on securtiy incident where is all field is readonly for end user without any list_edit ACL(there is no any list_edit ACL on this Table). Now I have to make one field editable for specific role, For that I have created two LIST_...
Hello Experts, I have been trying to populate reference field value using transform map script, but it is not giving me exact output. Could anyone suggest me any changes in the script so that field will take correct cafe value, Any suggestions much ...
How to create interactive filter for list field ? In the incident table I am having a field called "Group" which is a list field and it refers to "sys_user_group" table.. I understand that I need to use filter as "Cascading Filter" but I was not abl...
Hi Community! I have a problem with a record producer on Service Portal, when I try to use my record producer that I create for incidents appears the following errorThe user that I use to test have the role and is included in the "Available for" rela...
Hi we got new requirement to make Virtual agent bot visible from servicenow to third party application but few topics should be hidden in third party applications And we are trying to hide few topics using below code, but we are having below issues ...
When a change request state moves to Assess, any change task that is not in the open state, moves to the open state. For example, if I have 2 change tasks and one state is WIP and the other is On Hold, when the Change Request moves to the Assess sta...
Hello. I have a request to assign incidents to the fulfiller who created them as well as the assignment group they are a part of if they create the incident. I have considered using a business rule or just using the assignment rules to accomplish thi...
I am trying to set the field in yyyy-mm-dd format but it is giving me undefined value. var date = "20.10.2018"; var dt = new GlideDate(date); var dt3 = dt.getLocalDate().getByFormat("yyyy-MM-dd"); gs.print("Date :" + dt3); Thanks in advance!
Looking for some help to understand the below 2 lines of code var commonName = SNC.DiscoveryCertificateUtil.readCommonNameFromCSR(sCSR); var alternateName = SNC.DiscoveryCertificateUtil.readSubjectAlternateNameFromCSR(sCSR); I understand SNC c...
When we send the customer an email using the More Options (appears as three dots in the header) the sent email will display in the activity stream in the technician workspace for the technician working the ticket, but that email will not display for ...
Hi All, Disable additional comments notification for ritm when added sctask comments Added. I have written business rule script to copy sc task comments in Ritm its working fine. Now my requirement while coping sctask comments to ritm no need to s...
Hi All, On the Knowledge Article form, when value of 'Knowledge Base' field (field type is reference, getting value from Knowledge Base Table) is changed. A field message should appear below this field, that should contain value of 'Description' fiel...
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