Resolved! where would I find the internal name for flow designer?
Hi, Where can I find the internal name in flow designer? Where did I write it? I don't remember. Kindly help. Regards Suman P.
Forum Posts
Resolved! How to disable a notification if another notification is already sent ?
Hello all,I have 2 notifications that can be sent at the same time.1. A notification when a ticket is commented 2. A notification when a person is quoted in a comment I would like to block the second notification if the person has already received th...
Resolved! Is there a way to validate that the list of the table is empty in ATF?
Hi, I have to validate that the list of a table is empty. How can I do it in ATF? Regards Suman P.
Resolved! How to allow editing of catalog item in Catalog builder based on custom fields in sc_cat_item table?
Hi All, I have one requirement. We have 2 custom fields in sc_cat_item table i.e. Catalog owners(list collector) and RITM Fulfillment group(Reference field). Based on this inputs the catalog item should be made available to edit in catalog builder. B...
Hide Worknotes on Service Portal
Hi, How Can I hide the work notes on Service Portal? Thanks,
Restrict integration from updating a particular field value
I need to restrict the Table API integration from updating a particular field value to false, when it is already set to true by any means of update. Manually or though integration. How to achieve this? Through ACL or BR. I tried with Data policy, but...
Resolved! Passing variables from interatcion record to catalog item in Agent Workspace
We recently started using the ITSM Agent workspace and would like to pass the opened for variable on the interaction record to a a variable thats apart of a variable set on our catalog items. How can I pass a variable from the interaction record to a...
How to trigger a notification once every 3 months?
Hi, I have a requirement to sent notification once every 3 months. Below is the table. I need to automatically trigger notification every 3 months once - 3 days before the 22.2.3 of the From Date [i.e 3 days before every iteration once 22.2.3 is com...
How to add 3 variables in single row
want to add 3 variables in one row
Resolved! How to call script include in UI Action for task table
Hi All, UI Action button i developed on task table. at that time i given some condition to display that button. now i am moving that condition to script include and call script include in ui action. but it's not working properly. var test = Class.cre...
Resolved! In a list type field is it possible to add both groups and users
In change added a list field referencing to group table to select multiple groups and also i wanted to add individual users but can't able to add. Can anyone please help me with this.
how can i revert the changes made on cmdb table records
i have ran a transform map and captured it in update set on cmdb table. after that i could able to see the records but showing as empty names and when we open record it is showing as a new record. i tried to export from other instances but no luck. c...
Resolved! Setting priority based on VIP flag
My organisation want to set priorities for users logging incidents based on VIP flags all from the service portal. This is our current form for creating incidents: Now is it possible in the back end to say set a default priority to 2 for VIP user...
Worknotes are not getting updated
Hi Team, A user had requested me to update one comment in one of the incident. I have modified the work notes from below 2 tables sys_journal_field sys_audit After doing the modification, work notes are still showing the old comments for her but whe...
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