How do I cancel an incident from ServicePortal and how to change to Resoved without error?

[ayano]

How do I cancel an incident from ServicePortal and how to change to Resoved without error?

I don't see the option to cancel.
Also, when I try to Resoved, I get an error.

Please tell me the solution in as much detail as possible.

[Ankur Bawiskar]

Hi,

you will require custom logic to show those fields on widget page and then proceed

Regards
Ankur

[ayano]

Hi,

Can you tell me the creation procedure?

Is this page a widget?

This page is a standard ticket page, isn't it?

I always edit of standard ticket configuration.

Thanks and Regards,

[Ankur Bawiskar]

Hi,

in that page add new custom widget and then place the new fields

Regards
Ankur

[ayano]

Hi,

I don't need to fix this?

In this case, how to create a Custom Widget?

I would be grateful if you could tell me in detail.

Thanks and Regards,

[Ankur Bawiskar]

check this

https://community.servicenow.com/community?id=community_article&sys_id=13e89bb9db7fbfc8d82ffb2439961...

Regards
Ankur