Hi Team,For Incidents we would like to have Rich text editor for "Description" field both in provider view as well as in end user portal.Can you provide us the information on how to change to Rich text editor.Thanks,Santhoshi
i have a field choiceA, choice B and Choice C in multirow variable. Variable Choice C is visible only when Choice B is certain value. This is working inside multirow variable via UI policy but in the catalog form view all the columns are visible eve...
The other day I created a database view that combined fields from incident and sys_journal_field. I created a report from this and itil users are able to see and use it with no issues. Yesterday I created a largely duplicate database view that combin...
We have integrated Azure AD with ServiceNow. We would like to make all users inactive automatically soon after creating in ServiceNow. We have would like to exempt few users who are admins. We would like to automate this at Servicenow level not...
ATF client test runner is not working and not picking the steps to test. I have cancelled the all active test runner. below is screenshot Could you please help in resolving this issue.
Hi Team, I am receiving multiple errors related to 'sys_ui_section' while committing the update set to another instance. All the 'sys_ui_section' errors are related to a table. Did anyone come across this issue, how to did you resolve it?
There are over 10,000,000 records in a custom table, out of which only 4400 records are unique. I am trying to create a query business rule that will display only those distinct records and filter out the duplicates. Not able to achieve this. So far...
I need to migrate some change request data from another system. I have the change requests and their related attachment data ( CR, attachment name) in csv extracts. The attachments themselves are in a folder. I was planning to use import set to impor...
1. Is it possible for the Text in the Guided Tours(which we will specify on every step) can be translated to other language or not? 2. Sometimes I am not able to Edit the Text in Steps. I have to completely delete the step and make it again. I could...
Hii have a requirement about creating a survey once an incident is resolved. the Survey is up and running however I am also asked to make it so that once the Survey is finished, the user will be redirected to the Incident that is associated with that...
I am making the catalog item public, so that users can submit the request without logging in. This one is already completed. But there is one issue. I have a reference field which is Mandatory in the catalog item referencing to "u_store" table. An...
I am making the catalog item public, so that users can submit the request without logging in. This one is already completed. But there is one issue. I have a reference field which is Mandatory in the catalog item referencing to "u_store" table. An...
Hi How to populate data by comma separated based on another field in source table in the import sets using transform scripts For example Excel sheet contains Manager email and employee names Here same manager email is repeated in the excel sheet ...
When we do monthly server patching (Windows or Linux), there are a lot of servers being patched.What is the best way to capture these? Do we use a generic Server, or 1 primary server, or is it best to add all of the Server names to the Affected CI ...
below shown is the ui page. how to make the fields as mandatory in ui page based on selection of dropdown.
| User | Count |
|---|---|
| 37 | |
| 23 | |
| 20 | |
| 12 | |
| 9 |
