Dell KACE Integration
Does anyone have experience integrating Dell KACE with ServiceNow? I'd like to import the KACE data on a regular basis for asset and change management.
Forum Posts
ITSM, How to Manage and keep track Local db Accounts
Hi All! We have a use-case. Most of our accounts are AD controlled. So when a resignee resigns, we just lock the account and all related applications/windows/server login is disabled.However, we have some local 'privilege accounts' which are not con...
How to install PPM - Standard Plugin in personal instance? I checked in plugins but it was not showing
How to install "PPM - Standard" Plugin in personal instance? I checked in plugins but it was not showing
Resolved! Requirement: How to pass Variables to catalog item in service portal via URL and share the URL to end Users when user clicks on the URL it should land them in a catalog item with prepopulated fields can any one help me with this requirement please.
I was designing the virtual agent topic with some components once the user provides the inputs we need to present the catalog item with prepopulated fields
Resolved! Report on Incidents with no Additional Comments
I have built a database view to join Incident and sys_journal tables. So i can report on this and see journal entries entered to each INC number. How can i report on this DB view, to show all Incidents which have not had an Additional Comment within ...
Need to restrict the access for import set table ?
Hi My requirement is I created data source and now we need to write acl that no one can import the files from import set table to target table. Pls help on this Regards Samara
only members of assignment group should be able to edit sc_task
how can i give access to only members of assigned to assignment group to edit and close sc_task ? Requested for and opened by user should be able to add comments in additional comments. there is a parent level ACL that is blocking me. how can i achi...
Resolved! How to connect Service offerings subscriptions with Service catalog
We are starting to use Service Portfolio Management to mange our customer subscriptions. Now we would like to connect it to our Request catalog. Making items to display depending on Service offering Subscriptions. ServiceNow is talking about this in ...
Can we make an outbound phone call from an incident
Hi All, I would like to have a feature on every incident. I need to have a Call Button on the incident form, using which the assigned to person should be able to call the Caller of the incident. We have CISCO IP Phone in our organization. Can any on...
Rest message giving "No sensors defined" error with error code 0 while trying to access 3rd party tool
I am using REST POST method to send data to 3rd party tool and getting below response when I 'test' it in REST message. HTTP Status : 201 Error Message : No sensors defined Error code : 0 Response : empty But the data is being received in 3rd party t...
Catalog item records insertion
Hi @Ankur Bawiskar /team I have another requirement as - I need to create a catalog item which consists of 3-4 fields like manager name , employee name , address and email Upon submission I need to create a task for one of the group to review the req...
Resolved! Catalog item as a related link on a incident form or any particular form
Hi Team, I have a requirement as - I need to add a catalog item as a related link on a incident form or any particular form. and after a click on this link my catalog form must be opened to submit a request. Pls let me know how can I achieve this req...
How to create a monthly reoccurring standard change
How to create a monthly re-occuring standard change on 3rd monday of every month?
How to redirect a link to the latest version of the published kb article
Hi all, I have a variable say 'abc' of type- label. In the instruction field of the variable, I want to provide a link which will redirect to the latest version of published article(say- KB012345). Everytime whenever a new version of that article is ...
Resolved! how to validate empty data in transform map?
Hi All, I need to validate below excel data while doing transform load (before loading to table) Validation should be like if the bae64 data is empty then it should not allow to load data.
