How do I cancel an incident from ServicePortal and how to change to Resoved without error?

[ayano]

How do I cancel an incident from ServicePortal and how to change to Resoved without error?

I don't see the option to cancel.
Also, when I try to Resoved, I get an error.

Please tell me the solution in as much detail as possible.

[Ankur Bawiskar]

this as well

SERVICE PORTAL: RESOLVE INCIDENT BUTTON

In Service portal wrong button showing as 'Cancel Incident' for requests in my tickets

Regards
Ankur

[Ankur Bawiskar]

@ayano 

Hope you are doing good.

Did my reply answer your question?

If my response helped please close the thread by marking appropriate response as correct so that it benefits future readers.

Regards
Ankur

[ayano]

Hi Ankur,

Thank you for many links.
There is too much information and I don't know which one to apply.
I would be grateful if you could only tell me the script to show the cancellation options.

Thanks and Regards,

[Community Alums]

Hi Ayano,

You will need to fill the Mandatory fields before you proceed with Resolving. Like" Resolution Notes".

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[ayano]

Hi Sandeep san,

I want to fill in as few fields as possible because the customer fills in.

Is it possible to solve the problem by skipping those inputs or letting them be automatically entered?

Thanks and Regards,