How do I configure the position of the tooltip box?

[Alan Rodgers]

Hi All,

How do I configure the position of the tooltip box that opens when mouse cursor hovering over the information icon or variable label?

As you can see from the gif when mousing over the information icon the tooltip box covers the icon making it difficult to click. Sometimes the box flashes so you have to click between flashes to access the button. This is also happening when hovering over some of the variable labels.

I have found where to configure the text in the tooltip via the dictionary record for the variable but not where to configure the box position. I can't see a dictionary record for the information icon.

This only seems to be an issue on the sc_task form, the sc_req_item form and incident form are fine.

TIA

[Ankur Bawiskar]

@Alan Rodgers 

I don't think you can control that.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @Alan Rodgers 

No, it’s not possible to remove the tooltip. This is by design, and it's important that we educate users on how certain elements in the system are intentionally designed for consistency and usability across the platform.

Let’s follow the standard approach to avoid introducing any technical debt.

[kaushal_snow · Accepted solution]

@Alan Rodgers ,

In ServiceNow, there’s no built in dictionary property or declarative setting to reposition the tooltip next to the info icon or variable label, so to change its position (for example so it doesn’t cover the icon) you’d typically need to inject custom CSS or script..

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.