How do I get All Assets to pull by Serial Number or Name on the Mobile App?

trishlipe · ‎12-17-2018

We are looking at using the mobile app for scanning assets to help our staff easily find these and manage them on site. I have been able to get this set up and the scanning is working; however, we have noticed that when scanning from the Hardware Assets Only list the search is only looking for the Name of the device. The All Assets list is looking for the asset by Serial Number. I have built these the same and I cannot find where this is defined.

How can I get these both to look for Serial Number or Name?

Thank you

trishlipe · ‎12-31-2018

I opened a ticket with ServiceNow to see if they could help with this question. Here was their reply in case anyone else needs help with this.

It looks like the serial number you're using is coming from the Configuration Item field. This field was not configured as a Search field for the alm_asset table, specifically for the Mobile application. You can configure the search fields for a table by adding them to a Table Title record. You can learn more about there here: https://docs.servicenow.com/bundle/london-mobile/page/administer/tablet-mobile-ui/concept/mobile-lis...

This was tested and this did resolve my issue.

View solution in original post

trishlipe · ‎12-31-2018

I opened a ticket with ServiceNow to see if they could help with this question. Here was their reply in case anyone else needs help with this.

It looks like the serial number you're using is coming from the Configuration Item field. This field was not configured as a Search field for the alm_asset table, specifically for the Mobile application. You can configure the search fields for a table by adding them to a Table Title record. You can learn more about there here: https://docs.servicenow.com/bundle/london-mobile/page/administer/tablet-mobile-ui/concept/mobile-lis...

This was tested and this did resolve my issue.