Hi all,I have successfully configured:Group TemplateEscalation Policy TemplateContact Preference TemplateOnCall Group Preferences However, I am unable to assign a member to a shift due to an empty list of available members. Any idea? Thanks!
I completed the integration with Tenable, and the issue I am experiencing is pagination. So the scenario is that it has a limit of 300 records, so the first call sends 300 records, but we need to do a loop to return all of them.In this case, I'll exp...
HiWhen i searched any catlog item or record producer and open it, It will open the item form view (sc_cat_item) record. how to fix it @Allen Andreas @Pradeep Sharma @Sandeep Dutta @Anurag Tripathi @Mark Roethof
One of our end user wants to see records of sc_req_item and sc_task tables. We have one catalog which contains one RITM and that RITM contains multiple tasks. Each task gets assigned to particular assignment group. Next task gets open only if previou...
Im working on a Generate PDF Requirement the UI Action I created is working on the Backend for default view and workspace view, but in the FSM/CSM Workspace it is not working this is code in the UI ACtion:-function previewDocument(){ var sysId = t...
Hello Team, I try to provide survey link on to the resolved notification (Both RITM and Incident), I have created below mail script but it's not working. could you please help. var link = new AssessmentUtils().getAssessmentInstanceURL("current.sys_id...
Hello All,I need to setup a two way integration with SAP GRC.1st use case i am creating a ticket in sap using soap outbound but i need to use (SSL Client Certificate authentication.)_Mutual authentication.I am new for this do you have any idea how to...
All instances are down & ServiceNow Support is down - who to call?
We just upgraded to Rome on our DEV instance and I went to try and use Catalog Builder to edit an existing catalog item (add variables) and it's coming back saying I am not authorized! I have the admin role and there is no longer a need to elevate ro...
Hello all, I am looking for the documentation on the impact of tables and ACLs of this integration:https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management/concept/change-mgmt-integ-wth-SAM.html Anyon...
I created a workflow in Flow that runs when a new request item has been created. I had an email action within the flow that needed some wording to be updated but now existing flows associated with a RITM show an error message "Asset not found". Is ...
Hi , I have a requirement to create sla definitions. Requirement :1 . For "testing" catalog item , there is a variable called category. Based on the category sla will be created. It means different sla durations for different categories. When catego...
Hi experts, I need your help, I want to add a UI Action button on the Incident form that, when clicked, will open a URL in a dialog window on the same form. How can I achieve this?
Hi, I have granted a user the problem_admin role but they cannot delete problems or tasks. I ran the access analyzer which shows they have the permission, I am quite stuck. We are a small team and I want my problem management team (of 2) to be able ...
Hi Guys, We have observed a catalog item variable with the type as "LIST collector". A table has been provided as a reference for this variable, and there is also a reference qualifier in place. The querying from the table, according to the condition...
