How do I Increase the number of catalog items displayed by default on the portal?

[Joe Taylor]

How do I Increase the number of catalog items displayed by default on the portal?

The current default is 15 items.

I want to increase to 20.

[Community Alums]

if it is greyed out, it may indicate that the widget is in a different application scope than you have now selected.

is it a custom widget or OOTB one? 

[SwarnadeepNandy]

Hello @Joe Taylor,

If you are unable to access instance option.

Try it from the backend. You need to have admin access.

If everything is OOTB, try using this url.

https://<YOUR_INSTANCE_URL>.service-now.com/now/nav/ui/classic/params/target/sp_instance.do%3Fsys_id...

Add your instance name in this url (this url will work provided everything is OOTB).

Change the default value for Additional options field.

Change the value in the JSON here.

If you still dont have access to this record, then for sure you have access issue.

Hope this helps.

Kind Regards,

Swarnadeep Nandy