How do I prevent the re-opening of Closed Incidents? I thought Closed tickets were read only (except by admin).
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-09-2018 11:59 AM
I thought once an Incident was Closed it was marked as read only. My folks are able to re-open a ticket that has been closed for 4 months. I want it set that once an incident is Closed it cannot be reopened except by admin.
Labels:
- Labels:
-
Incident Management
5 REPLIES 5

Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-09-2018 12:08 PM
How are user able to reopen incidents in your environment? It it thought the out of the box email that has a like to setup an email in reply with a special subject line?