Resolved! In ATF i am getting Warning message please help me out can i fix it
Hi,In ATF I am getting a Warning message please help me out can I fix it. Any possibility to fix this or may i know the reason why it is happening?
Forum Posts
Resolved! Hide worknote for everyone on Service Portal [Helsinki]
Hi community, hope you are well,I would like to know how we can hide the worknote (incident & request) for everyone on Service Portal (but have to be visible on backend) in Helsinki.First, I tried to configure the activity formatter on the form to di...
ServiceNow Azure AD and ServiceAccount for Scripted API
Hello All, Our client has Azure SSO and is using User Provisioning via SSO. They now want to develop a Scripted REST API in ServiceNow which external vendors will use. But for authentication, they want to use a Service Account created in the Azure AD...
Resolved! Datasource Import
Hello , I have some tables in servicenow the data from JDBC , we have already created mappings and connection with JDBC and everyday a scheduled job runs and gets the database data . My requirement is I have enabled use last run time on the datasour...
I want to load the user name of a reference variable into the another variable
I want to load the user name of a reference variable into the another variable it_director_business_app (user selected from sys_user table)it_director (to be used to send an notification) function onChange(control, oldValue, newValue, isLoading) { ...
Retrieve the age of oldest ticket that is kept open
Hi All, I'm trying the fetch the age of oldest incident ticket that is still open in reporti) I have written a script include and make a call of this script to report but it's giving me the invalid and wrong input.ii) I have tried this script in back...
Cannot sort by choice field value in report
I have a report that shows open requests on a custom table. It's a bar chart, grouped by Aging Category, and sorted on that same field (a-z). The values are 0-8, labels are plain English. I would expect, based upon everything I've found to date in th...
How do I allow non admin users to view the email body?
I am unable to view the email body of a notification . Email body showing message "Insufficient rights to read the email body "Can someone provide a solution for this issue ?
Find azure servers from the cmdb_ci_server table
Hi allIs there a field from which we can determine that a server is an azure server in the cmdb_ci-server table?I know that there is a field called 'is virtual', but that would help to distinguish between physical & virtual servers.I would like to ge...
Service Operations Workspace - Report on Service Catalog variables (add columns)
We have a reporting requirement where we were asked to show catalog variables in a report under service operations workspace. We explored Data visualizations, simple list views, which is not allowing to display variables in the report columns. Please...
Resolved! Testing Custom 'Response' Button Functionality in Incident List View with ATF
Hi, In the incident list view, we have a custom 'Response' button. When we select records from the list view and click the 'Response' button, the records get updated. I would like to test this functionality using ATF. Is it possible to perform this t...
When I am searching record producer on portal, it is not showing up. Any idea to solve it?
When I search any record producer on portal then it will not show up, any idea to resolve it.I have checked 'Hide on service portal' is false. In portal settings I have set none of them true but still search result of record producer is not coming up...
Can anyone help me with this code - Use of GlideSysAttachmentInputStream in this GET Scripted API.
When I am checking in REST API Explorer/Postman, it's giving response in binary. (function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { var attachmentid = request.pathParams.attachmentId; var caseid = request.pathParam...
Resolved! ITSM licenses calculation
Hi all, How can I calculate ITSM licenses used in production?For example, all users with ITIL role have an ITSM license? Many thanks in advance,Tommaso
How to insert link in a field message on change client script in servicenow
How to insert link in a field message on change client script in ServiceNow. If this is not possible, could you please help us with other functionality.
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