I have a relatively simple catalog item where the "Requested For" on the REQ and associated RITM are relying on the default value in those tables (there is no option for the end user to select the Requested For). For each of these tables, the defaul...
Incident Table - Updated By is showing system not person with last updated ticket via email reply.Its been requested that Updated BY field show user who updated ticket via email reply instead of system. Issue is SN sends out comments added after comm...
Hi, I have a client who is asking me to run a report with the following columns:Change request #short descriptionplanned start dateplanned end dateapplicationapplication serviceapproval group?and approval I'm able to pull everything into the report e...
Attempting to establish a relationships diagram for Active Directory to ensure the service gets configured correctly within ServiceNow. Using Class Manager i've been able to identify the following classes which would be applicable: Active Directory S...
Whenever any user does a mention (@ mention ) inside the work notes we are trying to default the search result to the Caller of the incident and rest of the results to follow. (similar requirement for CHG as well)For example: If I have three users in...
Hi, Is there a simple of way of looking at how many tasks a certain team has been assigned over the last month? I'd really like to be able to know how many times a task was sent to a particular team, they may have then reassigned them on elsewehere a...
Hi All, I'm shifting from ABC company, currently Now learning is free here and vouchers are free. I have my Gmail address as the web assessor address in the Now learning account. Do I need to unlink my Gmail address before I leave my current company?...
Having an issue with our in house Demand Manager unable to view the available "Create Task" option on the Idea record. He can only see Demand, Project and the TeamSpaces option:While I, with admin role, can see all of these options:Assuming this is r...
Hi Team,My requirement is when a user creates a request from the ESC portal then in the requested item, the contact type field should be auto-fill as self-service, If they create a request from the native view or the agent workspace then the contact ...
On Selection of Cancel Order UI Action in Workspace Customer Order table, I am getting this pop-up. I want to edit this. Any help would be helpful.
How Can I show info message on my incident record when child records are added in it via list collector?I have tried by using after update business rule but it is not working.Any suggestion or help is appreciated.
Hi, I have created survey for once the request is closed, the survey should be trigger to the user(Requested for) and it is triggring OOB Request survey notification but the requested for user is not getting in email Recipients.Can anyone please help...
Create One list type field reference to User table . When someone removes any values from the list or add any users to the list fields , then it will shows the alert/ pop - up with the added/removed users list to the end user.Using incident table(OnC...
HI team,I have a customization where I need to stop 'time worked' field auto starting. this is only for few assignment groups and the tasks that needs this are - incident, RITM and sctask only. I can see this field auto starts from system property - ...
Hello all, Customers are experiencing delays in service request fulfillment due to inefficient workflows and unclear service catalog definitions, need to redesign the service catalog to streamline request fulfillment. How would you redesign the servi...
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