Walk-up experience - How to re-schedule walkup-appointment
Hello Team, How to re-schedule walkup-appointment for both end user UI and Agent UI. ThanksAshok
Forum Posts
Upcoming schedule appointments in queue widget - Walkup experience
Hello Team, We have implemented walkup experience. In the queue page "Up Next" section it's displaying only interactions and past dated scheudled appointments, but not displaying upcoming schedule appointments. Can you please help where should I conf...
How to trigger on-call when the incident assignment group is empty only
Hello, We are implementing on-call schedule on incident table and defined trigger rule based on some conditions. OOB Scenario:when we create an incident, and the incident conditions are met to trigger rule condition then on-call schedule will be esca...
Notifications
H experts, I wanted to know if there a way to send notifications dynamically to users my requirement is to send notifications to the proposed people or last used member of the standard change template. I have configured the notification i want to kno...
Need to create UI Action in Incident List View
I would like to know if we can change the state field and the date field(to the current date) in the Incident list view via UI Action without refreshing the page.If yes! then how can we achieve the same? I've created below mentioned script ---------...
Getting error in g_scratchpad
Hi team, function onSubmit() { if (g_scratchpad.validForm) { return; } var reason1 = g_form.getValue('reason1'); var reason2 = g_form.getValue('reason2'); var mrvs = g_form.getValue('risk_rating_from_country'); var vk = new G...
link unfurling error while designing Virtual agent topic
Hi All We are working to roll out virtual agent for our system. For this I am designing my greetings topic. In which when user selects Password Reset/Account unlock we are getting below error-"[PREVIEW ONLY] subflow global.link_unfurling was called...
How to restrict the users with rota_admin role to perform CRUD operations on oncall schedules
How to restrict the users with rota_admin role to perform CRUD operations on oncall schedules to which the users are part of the group. And they do not want to perform CRUD operations to which they are not part of the group.
Updating Inactive Records Due to Incorrect Categorisation
As a ServiceNow Development and Support team we have been asked to update hundreds of inactive records, to change the categories and subcategories that have been assigned when the record was resolved and closed. In the 11 years of developing the plat...
how to get display value and sys id from server script to client controller in service portal
Hi All, I am sending data through server.get and trying to fetch the data from server side, i want to display the data filled in a catalog in tabular form. //Client Controller c.getloc= function() { var loc=c.loc.displayValue; if(loc==''){ c.cl...
worknote not updated via fix script for few RITms
hi team,i am running below fix script to cancel flow contexts and update the RITM worknote. but i can see not all ritms are updated with the worknote. Any suggestions?? var ritmGR = new GlideRecord('sc_req_item'); ritmGR.addEncodedQuery("cat_item=cd...
How to give the sysid link of document in dsm_document instead of using sys_attachment in macros
We are using document management - dsm_document for storing the documents and after uploading the document sysid generated in sys_attachment table and that same link is being used in UI Macros to provide a link in catalog form. Here i wanted to use d...
Custom button with dropdown on ServiceNow form Header
How to create a Custom button with dropdown options on the ServiceNow catalog forms header with choice values Anyone please provide the possible approaches to achieve this requirement. See attachment to see how dropdown lookslike
Resolved! glide.ui.session_timeout is not working.
Hey,I am trying to set "glide.ui.session_timeout" property value to 10 mins as per the given requirement but it is not working as expected.The session is becoming inactive only after the default value 90 mins for users and 30 mins for guests.But no p...
Restricting Change of Time as per user's local time zone
I have a requirement that I need to restrict the user from changing the Date & Time as per their local time zone. For example, If I save the field's value as per my time zone, all the users should see the same irrespective of their local time zone.
