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How to access RITM Variables in Ask for Approval action

Hi Team, How to access RITM Variables in Ask for Approval action.  I want to access owner Variable once RITM is saved. I wiil update owner variable after RITM is created in variable editor. I am trying in above way, it is throwing an error @asifnoor 

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Gopal14 by Tera Contributor
  • 355 Views
  • 1 replies
  • 1 helpfuls

Resolved! Is it possible to use dot walking in a Query Business Rule?

I am struggling to get dot walking in a query business rule. For a given role, I'm trying to show only HR tasks when the parent.hr_service cases is a desired Service. This is a little example of the syntax I tried but it doesn't appear to work in a q...

abrahams by Kilo Sage
  • 798 Views
  • 5 replies
  • 0 helpfuls

Reference field is not showing display value

Reference field is not showing display value but the value is set. We have checked the display value of the table of the referenced table. Display value is set true for only one field. 

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Nagasri by Tera Expert
  • 984 Views
  • 11 replies
  • 0 helpfuls

Calculate Business Elapsed time with 11hr Days instead of 24

Is it possible to adjust the 'Business Elapsed Time' to calcualte as 11 hours = 1 Business Day?     Our business hours are 7a-6p M-F excluding holidays. So business days are 11 hours long based on the schedule applied to the SLA.     When you pull th...

How to do translation on "HTML widget" -service portal

Hi all.  I knew that we can do translation on service portal using gs.getMessage();   Now I got struck on HTML out of the box widget(widget name: HTML) How can I do translation for the highlighted text? where to write the "gs.getMessage()" scripe on...

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Sin by Giga Expert
  • 4655 Views
  • 3 replies
  • 10 helpfuls

User should able to enter number and range should be 0 to 65536

Hi Team,We have one port number field and the user should only be able to enter 0 to 65536 and it should also accept (, and – Special characters)  For example :  22-23, 25, 80, 443, 2001-2020Can someone please let me know how can I achieve this? Than...

lucky24 by Tera Contributor
  • 373 Views
  • 3 replies
  • 0 helpfuls

How to remove the "view in Teams Desktop App" button

Hello All,We want to remove the "view in Teams Desktop App" button.You can refer to the following screenshotThis comment gets added when we start the MS team chat.It would be incredibly helpful and beneficial for me if this could be accomplished in s...

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Background script

Hi All, I am trying to build a script to find all the ‘Group’ managers and validate if they are part of another group ‘ITSM-Managers’. And want to retrieve the list of ‘Group’ managers who are not present in the 'ITSM-Managers’ group . Please assist ...

JP6 by Tera Contributor
  • 392 Views
  • 4 replies
  • 0 helpfuls