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Notifications

H experts, I wanted to know if there a way to send notifications dynamically to users my requirement is to send notifications to the proposed people or last used member of the standard change template. I have configured the notification i want to kno...

spectura77 by Tera Contributor
  • 594 Views
  • 8 replies
  • 0 helpfuls

Need to create UI Action in Incident List View

I would like to know if we can change the state field and the date field(to the current date) in the Incident list view via UI Action without refreshing the page.If yes! then how can we achieve the same? I've created below mentioned script  ---------...

1__vipind by Tera Contributor
  • 328 Views
  • 2 replies
  • 0 helpfuls

Getting error in g_scratchpad

Hi team, function onSubmit() {    if (g_scratchpad.validForm) {        return;    }    var reason1 = g_form.getValue('reason1');    var reason2 = g_form.getValue('reason2');    var mrvs = g_form.getValue('risk_rating_from_country');    var vk = new G...

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link unfurling error while designing Virtual agent topic

Hi All   We are working to roll out virtual agent for our system. For this I am designing my greetings topic. In which when user selects Password Reset/Account unlock we are getting below error-"[PREVIEW ONLY] subflow global.link_unfurling was called...

Evan2 by Kilo Guru
  • 1719 Views
  • 3 replies
  • 3 helpfuls

Updating Inactive Records Due to Incorrect Categorisation

As a ServiceNow Development and Support team we have been asked to update hundreds of inactive records, to change the categories and subcategories that have been assigned when the record was resolved and closed. In the 11 years of developing the plat...

Community Alums by Community Alums  
  • 397 Views
  • 3 replies
  • 0 helpfuls

worknote not updated via fix script for few RITms

hi team,i am running below fix script to cancel flow contexts and update the RITM worknote. but i can see not all ritms are updated with the worknote. Any suggestions??  var ritmGR = new GlideRecord('sc_req_item'); ritmGR.addEncodedQuery("cat_item=cd...

Resolved! glide.ui.session_timeout is not working.

Hey,I am trying to set "glide.ui.session_timeout" property value to 10 mins as per the given requirement but it is not working as expected.The session is becoming inactive only after the default value 90 mins for users and 30 mins for guests.But no p...

AkhilaP20 by Tera Contributor
  • 885 Views
  • 1 replies
  • 1 helpfuls

Restricting Change of Time as per user's local time zone

I have a requirement that I need to restrict the user from changing the Date & Time as per their local time zone. For example, If I save the field's value as per my time zone, all the users should see the same irrespective of their local time zone.

Anshul12 by Tera Contributor
  • 1056 Views
  • 3 replies
  • 0 helpfuls