How Do I Remove An Incident From a Problem?

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johnfeist
Mega Sage
Mega Sage

‎04-24-2018 08:31 AM

I have a few cases where users are assigning incidents to a problem when they shouldn't.  Short of going directly to the tables, is there a way that I can remove an incident from a problem?

Thanks for any ideas.

John

Hope that helps.

:{)

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williamsun
Mega Guru

‎04-24-2018 08:39 AM

This would be a matter of removing the PRB value from the Problem (problem_id) on the incident record.

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Henrik Troels-H
Kilo Contributor
In response to Kevin

‎12-19-2024 03:59 AM

Click on the incident you want to remove.

Find the related records tab

The problem number should be in the problem field

Just remove the problem number and save the incident.

Incident removal.png

 

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Kevin
Tera Expert

‎02-15-2022 12:34 PM

I found a solution!

  1. Right click on the Column Options, (hamburger menu) next to Number column
  2. Click Configure
  3. Click List Control 
  4. Uncheck the Omit edit button
  5. Save
  6. Now you will have an Edit button