How do I update the problem form to OOB?

[Vaishnavi35]

Hi ,

There are some customizations done on the exiting problem form in our project instance. They are not done by me.

The OOB Problem is using Process flow. We don't have process flow our instance.

How do I go back to OOB one? HELP?

Thanks,

Vaishnavi

[Sohail Khilji]

Hi @Vaishnavi35 ,

Currently we do not have any onclick solution to revert something to OOTB, the best way is to refer your PDI and revert the changes back to ootb config. I hope this helps...

[Jaspal Singh]

Hi Vaishnavi,

Is it only the process flow? If so, did you check System UI >> Process Flow to see if it is inactive simply?

Also, did you try to add the process flow to the form?

[Vaishnavi35]

Hi Jaspal,

Even the separate sections "Notes, Analysis Information, Resolution information & Other information) are not there. 

We do not have "Related Search" results in our form.

No "UI Actions/Buttons" like Assess etc.,

No I did not try and add Process flow to the form.

Thanks,

Vaishnavi

[Dr Atul G- LNG]

Hi @Vaishnavi35 

Please check are you in right view or not, may be that is causing issue.