How Does 'Meta' Work on Catalog Items?

[Pak]

Each of our catalog item that's been built has keywords populated in the 'Meta' field. I tried testing one of them and it doesn't seem to be working on the Self Service Portal. It always return 'Your search - keyword - did not match any documents' message. Am I using it wrong? Am I missing something to get this to work as expected?

[Allen Andreas]

Hi,

I don't believe that would change anything.

So when you go to search, like I did, pick a meta word that's not in the name of the item or anywhere else, except just in the meta (so we can ensure it's working) and see if your Five9 item shows up?

Again, just using 9, may not work and that's more of a SN thing versus something being "wrong" here. So you'd want to try a meta word that is 3 or more characters or longer.

The meta is to be used for words that a user may alternatively search with. So you don't need to put Five9 (for example) in the meta, because that's already in the name.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Pak]

ok so I tried adding 'Pancake' to that catalog item. And re-generate the index. And it is working. So I guess numbers doesn't seem to work. Every other keyword for that catalog item is working though. 

[Allen Andreas]

Hi,

See, pancakes are great! Haha

Thanks for marking my initial reply as Correct.

If any other reply of mine was Helpful, please mark them as Helpful.

Take care! 🙂

[Andrew G]

FYI, below is the new URL that was mentioned by Allen Andreas:

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/service-catalog-man...