How is due_date determined on RITM?

Chris Bui · ‎03-30-2017

Does anyone know how the due date is calculated on RITMs?

I'm in my totally vanilla personal developer Helsinki instance. Go to the catalog, pick Adobe, and click order now. A RITM is created with a due date of tomorrow's date. Looking at the catalog item, I see there's a delivery time set to 1 day. So I change it to 10 days. Order again. Due date still tomorrow. Checked the workflow, nothing is setting the due date there. Checked business rules. Nothing.

Anyone point me in the right direction?

Thanks!

Abhishek Raj3 · ‎03-30-2017

Hi Chris,

Thats my bad i didnot see whether it is inactive or active but i guess this post Delivery dates & estimated delivery dates in your service catalog will

certainly help you out.

Thanks & Regards,

Abhishek

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shloke04 · ‎03-30-2017

Hi Chris,

Due Date on RITM is defined from the Workflow itself. In the properties of the Workflow there is a field called Schedule and Delivery Based on which determines the Delivery Date and Due Date of the RITM. Please refer the screen shot below:

Click on the above icon to go to the Workflow properties and then navigate to the Schedule Tab to check for the above fields mentioned:

For Each Catalog Task, you can specify individual Due Date by entering the Schedule in the Catalog Task Activity as shown below:

Please refer the below links for more details:

How to set the Due Date / Esimated Delivery based of Task Schedule?

Due Date Field On Catalog TASK Tickets

http://wiki.servicenow.com/index.php?title=Creating_a_Workflow#gsc.tab=0

Hope this helps.Mark the answer as correct/helpful based on impact.

Regards,

Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke