How is field mapping done in discovery

prafull_k
Kilo Expert

‎04-12-2017 06:05 AM

Hi,

Problem statement- i have discovered virtual windows servers ,But the field "CI NAME" is being populated with the same value as the "MODEL NAME".I want to correct it so that the CI name is correct.

Also I want to know how field mapping is done in discovery(where all data is auto-populated ).

Thanks

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Chuck Tomasi
Tera Patron

‎04-12-2017 06:14 AM

Hi Prafull,



It's been a while, but if I recall...



Field mapping is done via the sensors. It processes the results of the probe and determines when to insert a new record or update an existing one.



http://wiki.servicenow.com/index.php?title=Discovery_Probes_and_Sensors#gsc.tab=0



FWIW, you're likely to get better responses in the IT Operations Management space.


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johnram
ServiceNow Employee
ServiceNow Employee
In response to Chuck Tomasi

‎09-21-2017 01:43 PM

The ServiceNow Wiki content is no longer supported. Updated information about this topic is located here: Discovery Probes and Sensors
       
     
 


Visit http://docs.servicenow.com for the latest product documentation


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