How long can we delegate the user to other person

SrinivasuSa
Tera Contributor

4 weeks ago

Hi Community,

For how long can we delegate a user to another person in ServiceNow?
 
This is for approval of Business Service Owner in change request

Thanks, 
Srinivasu Sagiraju

 

 

0 Helpfuls
  • 300 Views
5 REPLIES 5

GlideFather
Tera Patron

3 weeks ago

Hi @SrinivasuSa,

 

do you mean the OOTB Delegation? There is a period with start/end date.

_____
No AI was used in the writing of this post. Pure #GlideFather only
0 Helpfuls

Dr Atul G- LNG
Tera Patron

3 weeks ago

Hi @SrinivasuSa 

Delegation Timing:

Delegation can be provided based on business needs. The duration can vary from days to years depending on the situation. In my current work with clients, delegation can be granted for a maximum of 365 days.

For changes, delegation can typically be reviewed every 6 months, after which it should be assessed to determine if any updates or adjustments are required to align with standard procedures.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Mohammed8
Giga Sage

3 weeks ago

Hi @SrinivasuSa 

Go to sys_user_delegate table and you can configure as per your requirement

 

Mohammed8_0-1765799092825.png

 

Regards,

Mohammed Zakir

0 Helpfuls

Nikhil Bajaj9
Tera Sage

3 weeks ago

Hi @SrinivasuSa ,

 

In ServiceNow, you can delegate tasks and approvals for any specific duration, from a few hours to years, by setting Start and End dates on the delegation record. There isn't a universal time limit.

 

Regards,

 

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

ServiceNow Rising Star-2025
0 Helpfuls