How to Auto-Populate Fields in ServiceNow Mobile Input Forms

[rohanaditya]

Autopopulate Fields in Mobile Input Form

Key points covered:

• How to use Mobile Callable Script Includes
• Autopopulating fields in Mobile Input Form

Use Case:

Populate default Assignment Group in of the Field in Mobile Input form.

Steps to Implement:

1. Create a Script Include and Mark it as Mobile Callable.

var MobileUtils = Class.create();
MobileUtils.prototype = {
    initialize: function() {},

    populateDefaultAssignmentGroup: function() {
      var assignmentGroup = gs.getProperty('service.desk.group'); //Storing sys_id of deafult group in system property 
        return {
            "Value": assignmentGroup.toString(),
            "DisplayValue": "IT Service Desk"
        };
    },
    type: 'MobileUtils'
};

2. Create Assignment Group Variable and set variable type to Scripted

3. Create Variable attribute and select name as Script and call script include in Value.

 

4. Create Assignment Group Input field, in that under Autofill variable select the above Assignment group variable

[rohanaditya · Accepted solution]

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