How "Use Count" is working in knowledge articles

[Saranya2]

Hi all,

We have a knowledge article which is used in more than 1000 incidents. but when I am seeing the "Use Count", it is showing as 0. How it is working? Please refer below screenshots.

[Namrata Ghorpad]

Hello,

Refer the below link.

https://www.servicenow.com/community/csm-forum/knowledge-use-tab-vs-use-count-field/m-p/421727#:~:te... 

Regards,

Namrata