I am building a report from my custom (extension to cmdb_ci) table. On my entry form, I added a new field that is a "list" field which references my customer (extension to change_request) table. That is, I can select multiple CI records to be assoc...
Due to a special request, I need to archive around 300 incident tickets and permanently delete them from the archive table. (They just don't want the data to exist in the system at all).How can I delete only these 300 tickets from the archive table, ...
I am in the process of purging our CMDB to set up integrations with external systems. I was able to delete all records in most of the CMDB tables.However, there are some records that are automatically re-created after they are removed. These are clas...
Somehow the email active checkbox in our email property was turned off. When I look at the audit log for the sys_properties table and find the element name "glide.email.smtp.active" and review the history, it only shows me changing it back to true. I...
I'm wondering if it's possible to set up the ability for someone to be able to do something like go to the Technical Catalog and instead of choosing something such as "Request for Backup", "Install Software", etc,.. to set up a "Ping Request" so that...
Hi, I currently have the following setup: 1. I have a change form that points toward both a parent and extended change table2. I have enabled a multi-select field that allows users to select multiple users from a cmdb table 3. I have a workflow that ...
Hi, I have a custom report created which shows the report sine the beginning. I want to modify this to show only last 6 months of data. Is there a way to do this? Please help me.
Hi ,Currently we are implementing sso . As part of sso need to create own sign in and logout certifications using with java key tool ( as per wiki). But I am knew to it . Please help me ,how to download the java key tool and use it. Thanks,Naga
Dear All,we have defined change freeze period in our CM Process , I would like to create change freeze calendar under CM module visible by ITIL users. could you please help me to create this calendar thank you.
I am trying to attach/reference a KB article from a service catalog. I'm a new administrator, so I'm not really sure what the plausible ways to accomplish this are. Some ideas I have are:Include an href link in the description - this could get missed...
Hello,I want to check if my CI has relationship that contains Service maintenance.
Hi Community,We are looking to export the data we have in our CMDB and start a fresh and remove any customizations that have taken place prior to geneva.I know there hasn't been a huge change in this space, but we are looking to really start as fresh...
Hi All,I am integrating my service now instance with MS SCOM 2012. For that I have installed the connector onto the SCOM server and have followed the instructions mentioned in wiki. But there is no incident that is getting created in Service now for ...
2 Questions;I am currenly in the middle of a piece of work to map out services end to end in ServiceNow. I am dealing with relating CIs upto each other fine but the issue i have is that we want to be able to see Services as a whole.I understand the t...
We have a sizable number of groups/departments/users who need to use SN tasks in an unorthodox manner. For example, some itil users create an incident to document that they verify weekly/monthly backups on their systems. Other groups create incidents...
