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Forum Posts

Is it possible to export email contacts?

Is it possible to export all of the email addresses for the registered users from Service-now, without having to go into each user and copy their details?I am presuming all the email addresses live in a table somewhere, but my digging around hasn't r...

mwalpole by Kilo Explorer
  • 1740 Views
  • 4 replies
  • 0 helpfuls

SOAP web services using cURL from mainframe

Hi all,I've put together a basic web service script and associated SOAP getRecords message. I can call this successfully using wget from a windows command prompt and it returns expected values. However, I am required to get this running using cURL an...

KeithD by Kilo Explorer
  • 3509 Views
  • 2 replies
  • 0 helpfuls

Empty Shopping Cart Error

We are experiencing an intermittent problem of an empty shopping cart when a user orders an item. When a user orders an item and then clicks back to the main page of the service catalog the item sometimes disappears from the cart. If the user tries t...

AnnMarieC by Tera Guru
  • 4023 Views
  • 12 replies
  • 1 helpfuls

Adding new fields to look at in global search

Is there a way to add a field to the global search that is not being indexed? Specifically, I added a search group for the HR application, but the Description field does not appear to be searched. Short desc, caller, etc etc all work as expected.

andersba by Giga Contributor
  • 1694 Views
  • 2 replies
  • 0 helpfuls

Update incident state field when specified 'on hold' date reached

Hi, I'm going round in circles on this and hoping someone can help. I have set up the notifcation as mentioned in:http://wiki.service-now.com/index.php?title=Creating_a_Simple_Reminder_Email using an 'On Hold' date/time field in the Incident form (u_...

foster1 by Kilo Explorer
  • 2175 Views
  • 5 replies
  • 0 helpfuls

Resolved! New CI's and Change Management

HiJust been at a customer site, that are offering managed services to customer and they have the following requirements:1) Custemer facing employee (CFE) are ordering new CI for the customer - the CI is either a business server or a server. Both CI's...

schedule a reindex?

I was wondering if anyone has figured out how to create a scheduled-job that performs a text-index (specifically sc_cat_item) on a table. Currently, I need to manually index each time after publishing new catalog items.I have found the UI action + sc...

johnwmmpls by Tera Contributor
  • 1525 Views
  • 1 replies
  • 0 helpfuls

Where is the phone_number field type?

All,I was recently tasked with "make sure our phone numbers from the service catalog that users type in follow this criteria". So.. I did some research and found out that's done via a validation script. I wrote a JS that works perfectly for what we'r...

geek1 by Kilo Contributor
  • 1805 Views
  • 3 replies
  • 0 helpfuls

Incident Category based on Business Service

I have searched and cannot find a way to do this.What I want to do is set the category for an Incident based on the Business Service selected, for example if we have a request for a new piece of hardware (not using service catalog currently) and we c...

amacqueen by Mega Guru
  • 1843 Views
  • 2 replies
  • 0 helpfuls

See incident number in sys_audit table

Our help desk would like to search sys_audit to look specific changes (urgency and priority changes, etc.). Is there a way to be able to see the incident id in the audit log and is it possible to relate the audit record to the incident record for rep...

by  
  • 2159 Views
  • 5 replies
  • 0 helpfuls

Duplication of CI's

Hi,Would anyone be able to assist me with the following query:It seems that we are getting duplication of CI's when we run discovery. For example the Windows Server CI was discovered using WMI and the same Virtual Machine CI is also discovered using ...

reubend by Kilo Explorer
  • 1497 Views
  • 4 replies
  • 0 helpfuls

Reassign tasks

Before implementing Service Catalog for a client, I asked the question of them " how do you want to handle reassignmments?". For example, a user submits a "request not listed here" type of request. Service Desk gets it, and assigns it a GroupA. Group...

Baggies by Kilo Guru
  • 2008 Views
  • 1 replies
  • 0 helpfuls

Using GlideAggregate

Hi everyone.I am new to service now and this is my 1st post so please don't be too harsh.I started exploring UI pages and I want to start using GlideAggregate to make some custom reports.I checked the service now wiki page and took the first example ...

aldo3 by Kilo Explorer
  • 1576 Views
  • 4 replies
  • 0 helpfuls

Duplicate users created with LDAP integration

I am encountering an issue with out LDAP configuration. I have followed all the documenation provided on the Wiki, but something is not working. We are connecting to Active Directory hosted on a Win 2K3 server.The test connection works to the server....

by  
  • 2942 Views
  • 4 replies
  • 0 helpfuls