Good Afternoon,My company is running SNOW\Helsinki. My question pertains to the Service Catalog. Whenever you filter Requests or Request Items the location field is blank. Whenever you access a Request, the location field is blank. How do I enable th...
Hello all, I am having an issue with getting a widget that I copied from the Planned Maintenance widget to work in the Service Portal. I am trying to show the current active Outages in the portal based on the Short Description not the CI. We don't ha...
Hello,We are in the process of setting up an integration with SCCM to import CI records.We have decided not to use the out of box plugin, since it pulls in more information than we need also there are known issues as described in this post https://c...
Hi -I'm running into a funny issue. When the 'assigned to' field in an asset is changed, the cost center field disappears. I attached screen shots to show how it's behaving. Any idea why this would be happening, or how I can get it to stop? W...
Hi,I do not find any documentation regarding "GlideSessions.lockOutSessionsInAllNodes"we have created two UI pages.In 1st UI page we are authenticating users by taking username and password as input and we are trying to log that user (whose username ...
Hi, We are having an issue at present in our dev instance. When a user opens an existing incident not opened by themselves or in their queue they cannot see the work-notes or additional comments? If an admin or the user who created the ticket opens i...
The crux of the issue is (while testing in a non-prod instance):Added a reference varable to the sys_user table called 'Default Group' (u_default_group), which refers back to the Group Member list (sys_user_grmember).In the User form, when I click th...
Hello Folks,I am trying to integrate ServiceNow with Windows Active Directory (Server 2012 R2). I did the following steps based on wiki tutorial Configuring ADFS 3.0 to Communicate with SAML 2.0 - ServiceNow Wiki so far1. Configured ADDS, ADFS, DNS, ...
Hi All,Hoping somebody can provide some input into something we are trying to configure. Within change management there are a number of mandatory fields. If somebody modifies any of these fields the workflow should start again.Therefore, how do we st...
We are working on implementing the Test Management plugin and I had a question. I notice that if I create a Test Plan, add Test Cases and select "Notify Tester" I am then unable to get any test cases added to show up for the added test takers. An...
Hi Team,I am new to service now I want to change column view in "My Open Tickets" and "My Closed Tickets".
Need to create a service request once the request for new laptop is created it should go for asset management approval.Parallelly 6 tasks need to be generated Task 1:To Asset admin create information about what type of laptop being assigned to th...
I am very green to Service Now. I recently started a company that has Service Now, but they are not using it to its full potential. I have volunteered to own it and improve on how it is currently used. I imagine I will have more questions in ...
this is already created string field for the column, since the string is given sorting is not happeningwhat would be the best solution for this, where sorting should happen. Please help me in solving this.Tried this ---------------Tried Before query,...
Hello all,I'm looking for the best way to update multiple incidents that are linked to a single problem.If there are 60 open incidents, and we have need to update them, do we edit each one individually?Thanks for any suggestions/help.
