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Resolved! Order Guide Variable Set to Request

I am trying to pass Variable Sets to the request from an order guide. I have tried cascade variables, but having no luck there. Is this something that will need to scripted or run as a WF?It is not the Items Variables that I am struggling to pass, it...

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Watchlist, Customer Comments, and Intended Use Cases

Hi All,I realize this is somewhat of a broad question, but we're trying to discern how ServiceNow expects large organizations to handle incidents. The out-of-the-box watchlist allows users to simply view the original caller's task ticket, but not com...

benitsm by Kilo Explorer
  • 3107 Views
  • 8 replies
  • 0 helpfuls

Resolved! Invalidate/Timeout User Session

I'm looking for a way to invalidate a user session on our ServiceNow instance to force them to relogin without locking their account. I have not been able to determine a way to do this either in script or via the user or logged in users form.Does any...

bbarnard by Kilo Contributor
  • 5168 Views
  • 5 replies
  • 0 helpfuls

Resolved! How to open a record producer via UI action and prepopulate values

Hi All,I have a record producer. I want to navigate/open the record producer page via a UI Action (form button) and prepopulate value on a particular fieldExample: I have a ci record open (cmdb_ci) and i have a button on the form. When i click the bu...

Community Alums by Community Alums  
  • 3889 Views
  • 1 replies
  • 1 helpfuls

Want to change the color of Process flow.

Hi Team,I would like to change the background color of the process flow as like the header color. Want to update the background color for the completed phase only instead of marking the phase with Tick mark.Version: HelsinkiPlease share your comments...

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meyananth by Kilo Contributor
  • 2401 Views
  • 2 replies
  • 0 helpfuls

Change Risk Assessment - Multiple Assessments

Hi all - Hoping somebody out there has experienced something similar or is able to provide some guidance. SummaryTwo risk assessments have been configured for users to complete during the change process, one during the assess state and the other duri...

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Resolved! Workflow Stuck

Hello All, In my service catalog item workflow, I check if the requester is the group manager of the group for which request is to modify or deactivate group. If requester and group manager is admin, then there is no problem is workflow. But if reque...

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tiyasa by Giga Expert
  • 1903 Views
  • 10 replies
  • 0 helpfuls

Resolved! User Criteria not working

I set up a User Criteria that includes users of a particular role.   Then I went into a catalog item and in the Available For I added the User Criteria that I created above.   Now, everyone can see it.   ServiceNow, for the love of all that is holy, ...

ewilks by Giga Expert
  • 6545 Views
  • 13 replies
  • 1 helpfuls

Resolved! Redirect the page to List layout after submit a record

Hi Team,I have created a custom UI Page for Create New in Change Module and am able to create new Change request successfully. After submitting the Change through the custom UI Page, the page is redirects to the previous page. Its not redirect to Cha...

meyananth by Kilo Contributor
  • 3284 Views
  • 4 replies
  • 1 helpfuls

Resolved! Configuration Item on Incident

When I click on the magnifying glass under incident for configuration item the list comes up, but pulls in everything from software to application.   How do I get it to just pull in the parent CIs of computers and servers only?  

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John Vo1 by Tera Guru
  • 3381 Views
  • 7 replies
  • 0 helpfuls

Transform Map order

How does the transform map order works? I have 2 transform maps "Test 1" with order 100 and "Test 2" with order 200 are for a web service "Test Service". In both the Transform maps I have added onBefore script with a log statement 1. "Test 1" transfo...

Pradnya6 by Giga Contributor
  • 2323 Views
  • 4 replies
  • 0 helpfuls

Resolved! Change the parent table of a table

Hi experts,  Custumer asks about changing the structure of the [cmdb_ci] under a new schema, and it implies to change the tables that extends from other, creating in-between new "Abstract" and structures.  1/ It is possible to change the tables inher...

what does Completed SLA means

HelloWe have report on Email SLA which we run every month to get the data. Everytime we run it just gives us the data of Achieved and Breached SLA's. I just ran the report this month and i see the report shows me the In progress and completed SLA's i...

Nitin_NOW by Tera Guru
  • 3193 Views
  • 18 replies
  • 5 helpfuls

how to give access to instance

Hi   can someone please help me with this . I am workign on building service catalog items . I built one and moved that item to test instance and then tested it successfully. i need to send that catalog item's link to requestor to test and approve it...

vijaysirangi by Kilo Contributor
  • 4071 Views
  • 3 replies
  • 1 helpfuls