How Show estimated wait time in (wu_location_queue table) calculated.

Kishor O
Tera Sage

‎08-14-2023 04:50 AM - edited ‎08-14-2023 04:53 AM

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When the show estimated wait time value is set to true it is visible in the portal when joining the walk-up queue.

it is showing 0 min always. How value is calculated for the current estimated wait time.

 

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BODDU SHIVA GOP
Tera Contributor

‎02-01-2024 09:43 PM

Any Solution for this issue ?

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Darren Lau
Kilo Sage

‎07-10-2024 04:53 PM

I'm also facing the same issue.  Found this in the following article: KB1606333

 

Enable the estimated wait time to show for walk-up queues.
Note: The wait time is calculated from the average wait time of the queue and how many users are currently in the queue. All estimated wait times are rounded to the nearest whole minute.

The estimated wait time calculation requires the use of Service Owner Workspace to calculate the average wait time. Service Owner Workspace uses the Advanced Work Assignment queueing system to obtain the average wait time.

Estimated wait times display in the following places:
  • Online check-in.
  • Onsite check-in and onsite queue screen (TV).
  • Status widget on the Service Portal
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