How the Comments or Worknotes are updated in Portal and Native Ui ?

[Ramu6]

Hi All,

Actually i want to know how the Comments are updated in Portal and native Ui once we post?, where these coming from 

Please help me to understand this

Thanks

Ramu

[Sid_Takali]

Hi @Ramu6 There is text field on Portal UI where you can update comments and in Native UI you can update it from work notes field. Basically when a case gets updated all the updated activities will be shown in Activities field. 

Regards,

Siddha

[Ramu6]

@Sid_Takali 

Thanks for the response

Actually i want to know, how the updating was happening means , how the system updated when we post some on the comment field, whether it was from any BR or flow like that

[petterbj_rgmo]

I think this might be "Record Watcher" functionality. You can try having a look at the following article and I think that this is related to the same functionality:

Real Time To Do App using Service Portal & Record Watchers – ServicePortal.io

[Ramu6]

@petterbj_rgmo 

Thanks but it is not related to my question