How the user can access snow?

Ricardo Pizarr1
Kilo Contributor

‎07-08-2019 12:26 PM

I created an user profile manually in service now. I provide a temporary password and when the user try to access snow received the following error:

AADSTS90020: The SAML 1.1 Assertion is missing ImmutableID of the user

How I can resolved that?

 

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Brian Lancaster
Tera Sage

‎07-08-2019 12:40 PM

If the user is not using SSO to sign in to ServiceNow try having them use /side_door.do to the end of the URL.

https://your instance name.service-now.com/side_door.do

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