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How-to-find all active flow on all inactive sc_req_item

I have inactive sc_request, sc_req_item, sc_task items with "active" flow in sc_req_item.When I performed data fix on sc_task or sc_req_item, the flow triggers to the next step and made the record active again.How could I find all flows on inactive r...

Kifrez by Kilo Guru
  • 670 Views
  • 1 replies
  • 1 helpfuls

Resolved! Custom groups on report results

I have a report that is getting the count of incidents resolved in a month and breaking them down in groups of date ranges. For example, Same Day, 2-5 days, 5-7 days, 1-2 weeks, etc. This is an old report that used the Business duration field for tra...

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joxher by Tera Contributor
  • 1531 Views
  • 1 replies
  • 2 helpfuls

Disable-Enable a Custom ServiceNow REST API Based Integration

Hi Team, We have couple of custom Integrations which are based on REST API.What we want to implement like we should have something in system which will enable us to simply disable the Integrations.exampleCreate a system property per Interface to enab...

aritratony by Tera Contributor
  • 889 Views
  • 1 replies
  • 0 helpfuls

Walk Up Check In Dropdown Menu

Hello all, I am trying to get rid of the dropdown menu in "Select Reason for Visit" in the "Walk-up check in" I added a text option, in which I'm hoping our users can detail the reason for their visit. But since the dropdown menu is there it makes it...

Duplicate reminder emails sending daily

I have created a flow to send reminder emails daily.It will look a the requested items and the conditions and then to send the 1st reminderI then added a for each item and a condition to show if the work notes does not contain "1st reminder sent" the...

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Community Alums by Community Alums  
  • 388 Views
  • 1 replies
  • 0 helpfuls

Small question regarding naming a variable in service catalog

Hi,If for example I have a variable “check if this question is already answered or not in the form”.now snow will auto populate internal name with “_” with small case.Is it okay/ recommended for internal name to be such long? I think it should notple...

Pradeep907 by Tera Contributor
  • 835 Views
  • 3 replies
  • 0 helpfuls

Resolved! Error handling section is not running in flow designer.

Hi ServiceNow Community Developers, In flow designer I have the Error Handler button turned on and I have actions under it to run if flow errors out. The problem I am running into though is that when a flow action runs into an error it keeps going an...