Hello, is there a way to get all of the sc_task to sort of add up the "Time worked" field so that the RITM has a sum of it? I want to achieve this through the report functionality. Also please see screenshot for further explaination. Example:BeforeRI...
I need to pull a service catalog variable on "sc_req_item" table to email notification. I am reading that the variable first needs to be defined on email script before adding to the email notification which makes sense but I am not sure how to write...
Hello, If you view the history of a cmdb item in list form, you will see everything that happened to that item. Is it possible that we can view all audit history in an overview? So not just this item, but all items? I checked sys_history_set.list, bu...
I have a requirement to Retire thousand Cis that is already outdated. Where updated field not on the current year and is empty using Busines rules
Hi Team, I have a requirement in which I need to store an array of values in workflow scratchpad ,and pass it as input to subflow so that the subflow is called multiple times based on the input array passed. var catalog_workflow_group; var list =cur...
Hi All , I have a requirement , where I have created an email template , and in my email template I want to have the email script.In my email script I have created approve and reject links Script written in my email script : apprvl_email_outlook ...
Hi Team, One of the user wrongly selected the answer in Survey and submitted. Now we want to modify the value for that question. Is it possible to modify the submitted survey answers? Thanks,RK
My colleague and I are having trouble between Canada/Eastern and EST timezones. His default timezone is EST, while mine is Canada/Eastern. I assume the two timezones are just the same -5 behind with UTC, but what I observed the Canada/Eastern has an ...
I want to send a Email notification just after 2 hours of Incident creation time. Tried with Condition builder in "when to send " section of notification, also created Event and trying to create Business rule trigger this event just after 2 hours of ...
Hi All, I have requirement thatIn knowledge article form we have one field called "Review Date" field.When user submits the knowledge article the if that field is empty then I need to add one year in that date field.Could you please help me on this.
Hi, We have a requirement to disable or deactivate the users in ServiceNow if their last login time is greater that 90 days. Is this something which we can do with a script?. regards, Raghesh
Hi Guys, to coordinate the backend processes to get a Catalog Item delivered to the customer, my company wants to create the workflow with the Flow Designer. I'm a first-timer in that area and currently the only person trying to build knowledge on th...
I have reports that non-ITIL users cannot access. The reports is a list of Incidents initiated by their team. They get the error "Access to this content denied based on report_view ACLs." I verified they are on the watchlist for the INC. What ACL...
Hello SNOW Community, OOTB Core_company does not seem to have an active flag to manage old records which means by default companies, no longer with you, appear when logging tickets (for example, many more uses).Although I have seen some suggestions t...
Not sure if any one else is having this issue, but as the sys admin, I previously had the ability to add a member to the Sys Admin group to grant admin privileges just by elevating my role during the session. However, after doing this, when I tried t...
