Resolved! Agent workspace starter stories
where can I get Agent workspace starter stories for Implementation ?
Forum Posts
Resolved! By selecting the Opened for i want to Auto populate Contact number by using the Scriptinlcude
Hi,By selecting the Opened for I want to Auto populate Contact number by using the Sciptinclude please help me out with the Sciptinclude and onChange client script for the same. Thanks,
UI Page g:ui Refernce Filed Issue
Having a issue with UI Pages.I have Created a UI page which will have one static row and i have create a button on click of the that static row will get cloned. If I try to set the value of the cloned component value is being filled in original compo...
Dynamic Translation is not working in service portal
Dynamic Translation is enabled . I have added for short description, description, comments now its working fine in Native view when click on translation icon its translating to user specific language. Now the issue is at service portal . Here the ico...
Resolved! The popup does not appear when I right-click to approve the requested item.
Hello The popup does not appear when I right-click to approve the requested item. Also, the below things are not working for only a single catalog item - Funnel IconContext Menu I've attached the image below. Is that because using Parallel in flow (...
How to create Conference Room booking application
any information on designing a conference room reservation application would be helpful. i am a beginner and trying to start with a simple application to get better at using the system.
Fix script to push records in SNOW
Hi All, Can someone please help with Fix script to create similar records in ServiceNow. TIA!!
How to autopopulate caller field with the current login user details using client script ?
How to autopopulate caller field with the current login user details using client script ?
Resolved! Execute script based on condition on another field
Hello friends, I am working on a script.My requirement is that :1. when the is not selected then field should populate set of records.2. when the is selected then field should populate different set of records. How to achieve this.
Query variables in incident
Hi All, A new field needs to be created on the incident table called as "Is the Incident Existing/New?" (Select box with Existing and New choices). This field needs to be filled automatically based on the below logic.1. The incident needs to be raise...
Setting up a RITM Short Description & Description form catalog variable.
Usecase: We want to copy Short Description and Description from catalog variables to RITM table Short description and Description.There are 3 conditions in use case:1. It will check in the catalog "Short Description" variable that it is having the da...
I want to show event table as related list on case form based on alerts.
Hi All, could please help me for below script...!for one case there multiple alerts for those alerts there are multiple events, I want show all alerts events on case in case event related list table. For below script I am getting only one alert e...
Service Catalog - Available For criteria on custom table?
Hello!I have created a User Criteria with advanced script. The script filters records from a custom table and returns true or false value. I wanted to check if the user criteria works on custom tables to display or hide the catalog item for a user ba...
Resolved! Trigger notification for dynamic users
Hey Community, Can u help me with 1 query I want to send notification but to dynamic users how can I achieve that? Thanks,
Resolved! attaching kb to incident via rest api
attaching kb to incident via rest api. i am able to create an incident using api but when closing i need to attach a default KB article to it. any way to do it ? if the kb article gets v1 or v2 , how can i get the updated version in ? or i need to ...
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