Steps: 1. User sends email requesting for help. 2. Incident is created based on the email. Assignment group is set and if a technician takes the ticket, he puts himself as the assigned to. An email notification is sent to the end user advising him t...
Hi, I am getting object when I'm gliding the record, I want to get the number of RITM. How we can achieve this ? Please some one help me with this. Thanks in advance
Hi Everyone. Anyone can help me to get only name of field under form tab in client side script.For example resolution information tab , I need the name of column only under resolution information tab on load of form to make the filed non mandatory ...
Hi Team, We have custom table in the list view i want to disable all reference field links except number field. How we can do using the list control. in the list control i can see the option Omit links if i enable this all fields are omitted but i w...
ServiceNow has a unique feature that allows potential incident tickets to be deflected and encourages a self-service culture. It empowers employees to fix their own incident accompanied by a guided step by step procedure. Intelligently, ServiceNow p...
How can i check condition of system properties in flow design? i have a system properties that contains list of sys_id of groups.A approval will skip if value of variable (contain group)matches with system properties.
I need to create variable in which the user can create multiple options.For exaple if i create a variable 'number' and in the options I gave 1,2,3,4,5. the user must be able to select more than one option that is he must be able to select 1&2 or 1&2&...
Dear all,I have recently observed 2 attributes in Requested Item table, "stage" and "state".I have been trying to find some doc. However, I can only find Use workflow stages describing "stage" and "stage state" (not attribute "state").Could someone ...
Hi guys, I need your help please. I configured the Incident email notification Incident commented for ESS for all the different languages based on the Caller User Language. Now, I'm testing it and I can't find the reason why the name of the fields in...
Hello Community, I need help with an issue regarding Change Requests. A user backed out of implementing a change, and instead of entering it into the cancelled state put the ticket in the closed state. I am now unable to move it to the cancelled sta...
Our sc_task form is missing the work_notes field and I'm not sure why...The form appears to be configured to show it properly, and I don't see any UI Policies, Client Scripts or ACL issues that are preventing it from showing up. What could I be miss...
I need to find a distribution list in ServiceNow where can I find it?
Hi All, Below are the fields on the form level.Based on the start date and duration of months selected (it is a dropdown of 1 to 12 numbers) - Expiration date should be auto populated.suppose if the start date is selected as 10-18-2023 and duration o...
