Hi All, Recently i configured a EMAIL Account Server in the instance for SMTP and connection is successful. And whenever an notification got triggered to event, an email is showing as sent in the email logs but the recipient did not receive the notif...
Hello Team, @Ankur Bawiskar @Amit Gujarathi @Anil Lande @Community Alums I have a requirement related to implementing an 'On Call Support' feature for the incident process. To clarify, my working hours are from 9:30 AM to 6:00 PM. If an incident is...
Can someone tell me how to approach the below requirement? GIVEN a Security Incident Response Task (SIT), WHEN the SIT has been closed (Active=false)The Configuration Item field and field value (if populated) should remain visible within the SIT form...
Resize observer loop completed with undelivered notifications.This error iam getting when I am trying to run ATF .What is the issue?
Hi All,please help me with below requirementI have one expendably table in witch I have one field called serial no. with integer type, this field's value should increase when new record is created so for that I have written 1 BR and it is working fin...
Hi, I have below requirement and have to implement via UI policy. But it is working not working when caller change to VIP. However it is working fine for on load. Assignment group should be mandatory when caller is VIP user on Incident form Thanks,Mu...
Hi, I have created a 'Delete' UI Action for the Problem table by using 'Insert and Stay' option from the OOB Delete button which is in Global table. I have a condition that the Delete button should be visible only in the closed state and Resolution c...
Hi everyone, I'm working on a database view and I'm not getting the outcome I'm looking for. Grant it I'm not sure I'm able to with the 3 tables I'm including in this view, but your quick review and comments are needed. Expected Outcome: We have app...
Hi everyone! I was wondering if it is possible to create an Incident from a Microsoft Teams call. For example you receive a call on Microsoft Teams from an mobile that belongs to a user in your system. Is it possible that when you answer that call in...
Is there a way to create a Multi Select Choice list Variable that I can control the Choice list without using a table and the users can select multiple items from the Choice list?
Does anyone have more detail documentation on the Cart() API? There is a very basic documentation on the docs website: https://docs.servicenow.com/bundle/kingston-application-development/page/script/server-scripting/reference/r_ServiceCatalogScriptA...
Hello,I am an admin i can see all incidents but ITIL Users can't see the incidents when assignment group is emptyHow to write acl or query business rule that itil users also can see the incidents when assignment group is emptyPlease help to achieve t...
Hi guys, Pretend this scenario: Catalog client script calls a script include through glideajax and sends an incident number as a parameter. Then Script include querys incident table through gliderecord and checks if the record exists. Returns a true ...
After Submitting a request We want to show all stages on Portal, currently we are getting like thisIt should show like this :Without clicking on Green aero it should show all the Stages:
