Notification
Hello, please I am relatively new in servicenow. Does a user/customer get an email notification when the assignee changes state of an incident to "on hold Awaiting User"?
Forum Posts
Standard change review
My question is on standard change templates. We have a requirement to review standard change templates annually. Is there a way to set up a notification to be sent out as a reminder for these yearly reviews? Also, if your company reviews them as well...
Resolved! How can we display the request form variables on catalog task description?
Hi All,I am working on workflows, As i have a requirement that i need to update the catalog task description with the catalog item form variables(Requested Item) values,But my concern is, there are 8 catalog items and we are using the same workflow f...
Auto populating phone number
Hi folks , I have a requirement in catalog item. In that i have 2 variables 1. requested for 2 . phone numberbased on the request below points need to be executed If user's has only one Phone Numbers, then the Phone Number should be auto pop...
Service Operation Workspace - Details tab
Hi all, We are in the process of setting up our ServiceNow Statement of Work (SOW).We have noticed that we have several fields to display on the Incident and Request table records. The idea is to create a second tab called "Details" (to prevent user...
Resolved! Inbound Action - How to update SCTASK with inbound email
I have an inbound email where the ref number on the email is showing as Version Visit Email Address: sctask12345678@employeeworld.comI need to update the SCTask with the contents of the inbound email but not sure how to do this.Can anyone help pleas...
How to hide the Buttons on the scoped application
Hi All, Need help. In our custom scope of application, we want to hide the Update and Delete buttons for specific table.How we can do this configuration. Thanks in advance.
Resolved! ServiceNow Tables
Hi Experts , Do we have any doc site available or any link where we can get the relationship beteween all ServiceNow Tables. Manily for ITSM. Thanks & Regards,Luso.
Resolved! Service portal Auto expand Order guide's Include Items on Choose option tab
Hi Team, We have upgraded to London. As per London version, Service portal Order guide widget collapse/minimizes the Include Items by default on choose option. But we need to make the Include items expand by default. Is there any possibility of upda...
How to restrict creation of incidents for auto reply
Hi, Could anyone help me to restrict the creation of Incidents for auto reply from users. Thank you....
Resolved! change servicenow color
Hello, could someone help me with the following?I tried to change the background of servicenow (Vancouver Version) but it does not apply any changes, could someone help me find out what is the reason why the instance does not take the color changes?...
Resolved! Report on Metric_Instance on alm_asset
Hi,I created a metric on the alm_asset table to record changes in the substate field.I want to create a report on the metric_instance table to show the number of assets with a particular value in substate filed but I also want to add some filters on ...
To find the updated records in the table which is done by transform map through background scripts
Create Transform maps and update the data of the table and show the updated records using background scripts Please help me how to approach along with scripting. Thanks in advance.
Easy way to add a checklist to a task to help 'guide' fulfiller
I'm looking for a way to add a set of checkboxes on a Catalog Task ticket so when the fulfiller works the ticket, they are required to check each box of the checklist, before the system let's the fulfiller close the ticket. Essentially this is a chec...
Resolved! List collector on catalog item--filtered by group selected in prev field but displaying sysIDs
I have a catalog item that has a reference variable to select an assignment group (select_group), then a list collector variable (select_group_member) that should show only the members of that group. For the select_group variable, the reference quali...
