From within an incident we can create enhancements and defects. I'm now looking for documentation on how those items are tied together. Currently, when I create an enhancement, the incident stays in the state of In Progress and I don't see where it i...
HiI am trying to use inbound email in flow designer to update an existing RITM ref number.The ref number is in the email body and will show like this on the inbound emailVersion Visit Email Address: RITM1234567@new,employee.comThe ref number will be...
I have a requirement that will need to use the Planned and Actual start/end dates for when a Change Request is performed. I have found the "Planned start date" and "Planned end date" fields on the [change_request] table but I am unable to find field...
This is how I've got it set up currently, I have weekdays 07:00-22:00, and weekends 09:00-21:00.What I then want, is when there's a holiday, I'd like the weekend time kick in. So 09:00-21:00.These will be used as business hours for a SLA.By default t...
How can we fetch the value of a variable from a normal and use it inside through catalog client script. eg. g_form.getValue('variable_name');ORg_form.get('variable_set . variable_name');ORg_form.getDisplay('variable_set . variable_name'); g_form.get(...
Hello , I have ITIL role but still i am not able to see incidents assigned to me . What would be the cause?
Hello friends, I am trying to fetch logged in user information in onLoad() client script.When the user logs in and opens, I want to fetch some of the info from sys_user table and based on that I want to display some fields.Since we cannot use g_scrat...
Hi Community, I have a requirement, in catalog form there is a field called "cost center for shipping" (single line text) in this field the cost center of the logged in user need to be populate in the field.In user form there is field called cost cen...
Hello everyone, I know this question has been asked several times by other community members but could someone give me a clear understanding of Business Services and Business Applications? The context of this question is that we are working on revamp...
Hello, Can anyone briefly explain regarding sys_storage_alias table. Thanks in advance!!
Hi Team, I have created a auto flush record, I need to delete bulk records from sys_data_source table using auto flush functionality. Could you please assist me on how I can execute this. Regards,Priyanka
hi all, we have a service catalog wherein we let users request for database access. DatabaseGroupDB1Group 1DB2Group 1DB3Group 2DB4Group 2 for the above example, if the access is requested for DB1, we take approval from group 1. the ask is that we ...
Hello Experts, Good Day!! As I know that Field Watcher option is not available in Next Experience UI versions, Can any one let us know if there is any alternate feature developed in Next Experience UI by ServiceNow? Regards,SN Ranjan.
Hi all, We have a requirement from customer that if scheduled Job is running for more than an hour , it should be stopped automatically.Is there any way to automate this procedure ? if so, where can we add the required steps ? Thanks,PG.
Hello I've managed to hide the Add and Remove buttons in the MRVS (Multi-Row Variable Set). Now, I need to hide the Edit and Remove row icons as well. There's a variable called 'Contract Number,' and when it changes, certain data is automatically pop...
