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How to add approval comments in its Parent task?

Naveen Kumar
Tera Contributor

We have this approval record.

When users adds comments in the approval record, -->This should update the Parent(Approval for) record.

Like it should be logged in Parent record.

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

you can use after update BR on sysapproval_approver table

Condition: Comments Changes

Script: Something like this; Enhance it further

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	var gr = new GlideRecord(current.source_table);
	gr.addQuery("sys_id", current.document_id);
	gr.query();
	if (gr.next()) {
		gr.comments = current.comments.getJournalEntry(1);
		gr.update();
	}

})(current, previous);

regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

you can use after update BR on sysapproval_approver table

Condition: Comments Changes

Script: Something like this; Enhance it further

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	var gr = new GlideRecord(current.source_table);
	gr.addQuery("sys_id", current.document_id);
	gr.query();
	if (gr.next()) {
		gr.comments = current.comments.getJournalEntry(1);
		gr.update();
	}

})(current, previous);

regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi,

So, there is no OOB Business rule doing that.

We have to write one custom Business rule for this?