How to grayed out a button in service portal
Hi All, I have a requirement to grayed out custom button and add popup message if someone clicks on grayed out button. can anyone suggest me. Thanks
Forum Posts
Resolved! IT to HR ticket transfer
Has anyone implemented IT to HR ticket transfer? Similar functionality like HR to IT case transfer...
Background script to update Change Requests producing nullpointerexception on gr.update
I have a requirement to update all change requests with a worknote that includes a short note and also includes the name of the configuration item associated with the CR. I've got a background script written that can successfully update CR's that hav...
Change management approvers and ECAB
HI, I'm new to change mangagement. I did walkthrough youtube videos on Change types and created an emergency change. I have few basic questions on this. I have mentioned my understanding in the points below. Correct me if I'm wrong somewhere on those...
Resolved! what is the use of Meeting notes in CAB workbench application?
Hello, I'm working on change management in personal dev instance. i have created CAN definitions and meeting. but my question is what is the use of "Meeting Notes" in CAB Workbench. how to add meeting notes while during the meeting? Thanks, Aravind
Resolved! CAB manager field in CAB meeting form doesn't list any users
Hi, What is the criteria for the users to be listed in the reference field "CAB Manager" in "CAB Defintion" form. When I try to select CAB manager from the reference field, no users are listed. That's probably because the users with required role for...
Copy Values from another Table into a Form without saving?
Hi folks, Hope you can help! I'm looking for a way to copy field entries I have in a custom table into an incident form, but ideally I'd want to be able to copy the entries and not save them/create a record, more so they appear within the fields and ...
Resolved! what is Reverse if false?
i want to know about Reverse If false condition?
How to capture a database view in an update set?
Hi everyone,I created 3 database views on my DEV instance and it works fine.But I get many errors while installing this update set on another instance : "Could not find a table field referenced in this update" as if all columns in the database views ...
Resolved! SSO not redirecting SAML request
Hello SN Community All of a sudden this morning, our SSO failed to redirect to our network login page. SSO is enabled and identity provider is set up as active and default and redirects to the native SN login page. Any ideas where else we can look (I...
Resolved! How to get group name a particular user
Hi Team, How to get group name of a particular user Thanks.
Resolved! Are ignored emails visible in the email log?
Hello - I have an inbound rule that converts forwarded emails to incidents based on contents of the email's subject. If I manually forward an email to the instance, this is working perfectly. We just upgraded to Kingston this week, and until the up...
Delegate Access on the portal view
Is there a way to add delegate access to the Portal only view? I am very new to ServiceNow (Jakarta version) and I'm not sure what the best way of doing this would be. Thanks in advance for your help. Regards, Lindsey
Client Script to update the Choice List on the Subcategory field based on the Company
I have a Category of Software and a list of applications defined in the Subcategory. These are configured via Choice List. I want to remove one application from the Subcategory list when a specific Company is selected. I have done something similar ...
Resolved! How to create new incident using Background script
Hi Team, How to create a new incident from background script. Thanks Prakash
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