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Resolved! i want to delete these two versions?

i dont want to see the versions here, perviously there were no versions there. by mistake it got updated by me.  then these versions are showing like this. i dont want to see this. there should be no versions.

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lakng by Tera Contributor
  • 4101 Views
  • 13 replies
  • 4 helpfuls

Email Masking

Hi All, I have single notification. I want to change the "FROM" of email notification based on "opened by" country. For example: I have 3 countries India, Australia, Canada. If user selected in opened by is from India, it should trigger notification ...

Mannu by Kilo Contributor
  • 1377 Views
  • 1 replies
  • 1 helpfuls

Use system property in Module arguments

Hello All, I have an issue with using system property in module arguments.  Module link type is URL and argument is: kb_feedback_list.do?sysparm_query=article.cmdb_ciINjavascript:new ScriptName().getServices(gs.getUserID()); This script include is cl...

Maros2 by Kilo Contributor
  • 1677 Views
  • 6 replies
  • 0 helpfuls

How to redirect to previous page using "Back" button

Hello, I have received request to change behavior of default back button to redirects user to previous page. For example: User is second page  of list of incidents. Open one of the incidents and wants to be redirected directly to second pages of the ...

Duplicate Tickets

When you have more than one incident about the same issue, either logged by the same people or different people is Parent/child the best approach? If so how when reporting do you not end up with a duplicate view - picture attached. The first ticket i...

Sylvia2 by Giga Contributor
  • 1444 Views
  • 1 replies
  • 0 helpfuls

Resolved! Customer Hypercare

We got the request to mark certain customer (companies) as being in hyper-care (special additional attention is needed for this customer). The idea is that engineer see it easily when managing an incident for that customer. Is there an OoB functional...

march by Kilo Guru
  • 3027 Views
  • 1 replies
  • 0 helpfuls

Replace on upgrade

I see that the out of box customizations, lets say, business rules for example have a replace on upgrade field set to false as default value. Should it not be true by default considering that i have not made any changes to business rules??

praveen86 by Kilo Contributor
  • 4075 Views
  • 3 replies
  • 3 helpfuls

Filtering to show only unassigned tasks on VTB

We are starting to use the VTB pretty heavily in our organization.   Normal use with that tool allows you to click on a user or a tag and it will filter out results and only show you task board items that meet that criteria.   I would like to have th...

jcsmith by Kilo Contributor
  • 2686 Views
  • 6 replies
  • 2 helpfuls

How to filter Request Items to show Approval != Approved

I am trying to filter my Request Items view to NOT show items that have been approved.  However, if I set the condition Approval != Approved, I am still seeing items that have been approved.  I tried to filter based on Stage, but the only option I ha...

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Resolved! Managing Servicenow implementation stories and QA artifacts

Hello, We are implementing ServiceNow by using agile methodology, with sprints, creating stories, creating test scripts for those stories and testing them after story development (proper SDLC-QA process). My question is, once you get to the productio...

indhudurai by Kilo Contributor
  • 1071 Views
  • 3 replies
  • 3 helpfuls

Resolved! Saving Normal Change Records as Templates

I am revisiting Change Management at my current site and was telling everybody that it is possible to create a template from a normal change record. In previous sites I have just right click on the toolbar and 'save as Template' is on the drop down. ...

johnrob18 by Giga Guru
  • 1154 Views
  • 1 replies
  • 0 helpfuls