How to add dashboards to Agent Workspace

[Martin Brochu]

Is there a way to add dashboards to the Agent Workspace, especially in the Analytics Center page? In my Developer Instance, there is a "Base agent workspace" ( url: /now/demo/baseaw ) in which we can access Dashboards and add new ones via the Analytics Center:

The See All links leads to:

Where "Create new dashboard" button leads to the Dashboard Builder.

How can we achieve that in the built-in Agent Workspace ( url: workspace/agent)? I am not even able to open the Agent Workspace's Analytics Center in UI Builder, all I got is the landing pages when I open Agent Workspace in Ui Builder:

Thanks for the help!!

[Community Alums · Accepted solution]

HI,

Refer to this:

https://docs.servicenow.com/bundle/quebec-now-intelligence/page/use/par-for-workspace/task/create-workspace-dashboard.html#create-ws-db

Please mark my answer as Correct & Helpful, if applicable.

Thanks

Sandeep

[Martin Brochu]

Hi,

This is what I did as a workaround. My primary goal was to add dashboards to the Analytics Center in the built-in Agent Workspace (ITSM).

It looks like we can only add Landing pages to the built-in Agent Workspace.

Thanks for the help!

[Community Alums]

Hi Martin,

Primarily we should add to the Landing pages as per the best practice of servicenow.

Please mark my answer as Correct & Helpful, if applicable.

Thanks

Sandeep

[kmarinelli]

Following these instructions:

1. Navigate to Now Experience Framework > Experiences.
2. Click the link in the Admin panel column for the application you want to work with.
         I choose Agent Workspace URL: workspace/agent
3. On the App Configuration page, click Open in UI Builder.

Only the legacy components are available so I am unable to add a dashboard viewport to a landing page created here. (workspace/agent).

If i follow the same instructions for Base Agent Workspace: demo/baseaw the instructions work, but i am unable to choose the new landing page as a landing page for my existing Agent Workspace.

My question is - is it possible to use the new UI builder & dashboard viewports in conjunction with existing Agent Workspace, or must we start from scratch to configure a brand new experience in the new UI builder.  If so, is there a plugin like Agent Workspace that is already configured to use the new UI builder?

Thanks for your help.