How to add DLs in the notifications?

Poorva Bhawsar · ‎02-17-2025

Hi Community,

How to send notifications to DLs? I want to trigger 2 notifications to a DL.

Thanks

Dr Atul G- LNG · ‎02-17-2025

Hi @Poorva Bhawsar

In this case, do not add any group members directly. Here's what you can do:

Create a New Group: Start by creating a new group.
Use Group Email as a DL: Add the group email as a Distribution List (DL).
Assess Overlap: Only add members if you are certain that the DL members and the group members are the same. Otherwise, do not add any members to the group.
Classify Using Group Type: Create a new group type specifically for classification purposes.

This approach ensures proper structure and avoids unnecessary duplication or confusion.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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View solution in original post

Dr Atul G- LNG · ‎02-17-2025

Hi @Poorva Bhawsar

The best way is to create the user or group and that DL' in the email field. and use that group in notifications.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Poorva Bhawsar · ‎02-17-2025

Is it required to add them as a user or group?

Dr Atul G- LNG · ‎02-17-2025

The group will be the right option. and create a new Type in a group called - DL. so that is should not appear in any search.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Poorva Bhawsar · ‎02-17-2025

If we add a group email as a DL and we have some group members as well which are different then this DL. Will it only trigger this notification to this DL or it will trigger to this group as well?