Hi,
Here i have one notification on Sales Table, when record was created then sending Notification to specific users successfully.
Request is: when we create new record on sales table notification triggers to specific users successfully here as well How to display Email in Record Activity Log.
it is just showing email-id in Mail-content , not sending any mail to respective CC mail-id
any suggestions please, how to fix this issue here
The following steps will enable you to view the "Sent/Received Emails" prior to TOKYO and "Emails - autogenerated" and "Emails - correspondence" from Tokyo onwards in the activity stream:
1) Ensure that the following property value has the right role added so the user with the role can view the email option (Show email details)
glide.ui.activity.email_roles
2) The email sending property 'glide.email.smtp.active' should be set to true. Note, it does not matter even if you see emails being sent from Email logs (sys_email), the 'Show email details' will not show unless this property is enabled.
3) If you are testing on an OOB Instance, please set an email address, eg: employee email address just for testing purposes in the system property 'glide.email.test.user'.
4) Make sure the 'Sent/Received Emails' or "Emails - autogenerated" and "Emails - correspondence" checkbox is ticked on the Activity Stream filter (see the images in the Description section).
Now you can test this by logging a new incident and notice the email activity is now visible in the activity stream.
Note that another alternative on an OOB instance with email sending disabled is to navigate to the sys_email table, locate the emails related to the record you are using and update their type to "sent".
These will then show up in the activity stream if "Sent/Received Emails" or or "Emails - autogenerated" and "Emails - correspondence"is enabled in the Activity Stream filter.
