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How to add email template in Send email action of flow

NS16
Mega Sage

‎03-29-2023 05:45 AM

Hi Experts,

 

Requirement- There is a OOTB flow and via that flow email is sent out to user, need to add email template to that email.

How to add email template in send email action of flow

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Community Alums
Not applicable

‎03-29-2023 05:55 AM

HI @NS16 ,

Unfortunately, there are some limitations around Send Email action in flow.

Refer to this Doc : https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/flow-designer/reference/...

 

What you can do is use event based notification and trigger notification by triggering event from flow.