Resolved! Differences between Task and Action tickets
Hello all,In the world of SN, what is the fundamental difference between Task and Action tickets?Thanks for any help.
Forum Posts
Resolved! choice table on a custom table
Hi guys ! I'm facing an issue today with choice list :I plan to use a choice list with the choice table field and a ref qual for filtering infos.but the table I need to use in the "choice table" field of the dictionnary attribute is a custom one ...
Resolved! Project baseline - is there a way to schedule a baseline?
Hi,I have been asked if there is a way to schedule (or an automatic procedure) a baseline in the project related lists?I was thinking a kind of any specified date or time to have a 'snapshot' of the project tasks state and actual dates and progress.I...
How to apply flash for mandatory fields?
Hi,function onSubmit() { var fieldCheck = g_form.getValue('u_yes'); if (fieldCheck=='false') { g_form.setMandatory('u_yes', true); alert('The top five fields in this form are mandatory'); g_form.getControl('yes').focus(...
Assignment rules on update
Hi GuysSimple question.I used assignments rules to populate assignment groups based on the categories selected on the incident form, what is the chances I can get them to run again if a ITIL user change the categories again?
Resolved! Catalog Items Ownership
Hello,I am the Request fulfillment Manager and am working to get a grasp of what we have. I would like to have for each catalog Item an Owner group or Name, such as I have for knowledge articles. I am not seeing an existing field to use. I am...
Resolved! How to exclude certain articles from Knowledge search results for certain users?
I want to exclude a subset of articles from appearing in the results for my Service Desk team, based on the value of a custom field. We have a Document Type field that identifies whether it is intended for First Level Support Second Level Support, ...
How can I change the incident state?
Hi all, I tried to modify the values of incident state, however, it keeps restore the default incident state as the screenshot 1. Althought I put those values as inactive as the screenshot 2 and configure in the choice list as screenshot 3, the sys...
Incidents assigned to someone who is not a member of the group
We have found a couple incidents were it was assigned to someone who was not a member of the group. The user does have an ITIL license. After some investigation I found that if you put the users name in the assigned to and hit save you get a mess...
Resolved! Company Table
Hi AllCan core_company table be extended? Its doesn't show up in the list.I don't want to touch base table, and I need to add some new fields, so would want to create new company table and extend core_company.Is this possible?ThanksHardy
Offline content from Knowledge Base in Servicenow
Hi ServicenowIn our Situation Management department at Arla Foods we strive to have 24/7 access to our knowledge. To be sure to have this, it is a big wish for us to have an offline edition of our knowledge base from ServiceNow. Is there an easy way ...
Display URL link on form
Hi - Does anyone know if there is a way to display the URL of a form as a link on the open record? This is similar to the Copy URL option that is currently available on forms. I want to be able to display the URL link on the form instead of copying t...
How can I create an "Alert" to pop-up stating that a caller has Active Incidents?
Hello all!I am looking for a way to create an "Alert" to pop-up stating that a caller has Active Incidents? We have an issue where several incidents are being created for the same issue in our Helpdesk. I am looking for a script that will check to se...
Resolved! First Day of the week
I have added the following System Property to have Sunday as the first day of the week: glide.ui.date_format.first_day_of_week I don't think I have entered the right value, but when I went to System Properties to change it, I did not see the property...
Resolved! Managing categories between assignment groups
We have a lot of groups in our IT department. Some of them have their own requirements for tickets, and some of them don't; some of our groups use the category/subcategory stack (using the dropdown category field), and some of them don't. However, al...
