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Resolved! How to change color of dot before incident with respect to SLA

Hi we have a requirement like in the ITIL home page we need to display a dot before incident number which is based on SLA durationNo Dot if SLA duration is   <80% Amber (orange) dot when SLA hits 80% durationif SLA breached or touched 100% then a red...

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pushparaj by Mega Contributor
  • 4425 Views
  • 13 replies
  • 11 helpfuls

Branding - What did you name your ServiceNow platform?

We're rolling out ITSM/ITIL and the ServiceNow platform for the first time.   The company would prefer to not use the name "ServiceNow" to refer to the system / webpage with our end-users (note - I'm not looking for guidance around the URL).   I'm cu...

jandre by Kilo Contributor
  • 4784 Views
  • 7 replies
  • 2 helpfuls

Resolved! isMobile is working for Mobile UI only not for Mobile app.

isMobile is working for Mobile UI only not for Mobile app. Is there is anything for Mobile app so that system should understand the person login through app.I have written ACL on incident table for Create operation, "New" button will be available whe...

Add machine to SCCM collection for software push

Hi,One of my client has a requirement of onDemand push of approved software's using silent install with SCCM.I am not aware of how to add machine name to SCCM collection for said software to be pushed.Anyone who has impmented similar requirement in t...

Resolved! GlideRecord Query within Loop Not Working

Hello,We have an Wrapper Function with GlideRecord Query called within a For loop. The GlideRecord Query executes for the first time. However, for subsequent iterations .next(), .has next() returns false.Any suggestion on using a GlideRecord Query wi...

Resolved! Relationships between Change Records and CIs

Hi EveryoneI have a requirement on relationships between a CI and a change request. We have a CI field on the change form and also have a related list with affected CIs as shown in the screenshots below. Now when I open the CI record for "Integration...

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iamsohail by Kilo Contributor
  • 2928 Views
  • 7 replies
  • 1 helpfuls

REST Session Handling

Need best practice recommendations for handling sessions for REST calls. We currently just pass userid/pwd basic authentication in every call. Will this cause additional sessions in Service Now? Do we need to retain the session Id and include that in...

Resolved! Rollback state using UI action

Hi everyone,I need to create a UI action which changes my state backward on my   approval form.eg. if the state is Authorize it should change it to New.How to achieve it?please describe!!

anup4253 by Kilo Contributor
  • 3844 Views
  • 12 replies
  • 2 helpfuls

Resolved! How to create reply notification link in email

Hi Team,I have a requirement that when an incident state is changed to resolved an email is to be sent to caller.For that I have created a email notification with condition defined in when to run.I have formatted the body and all.Now when caller clic...

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pushparaj by Mega Contributor
  • 4221 Views
  • 2 replies
  • 4 helpfuls

Resolved! Knowledge V3 and Service Portal

We are getting ready to migrate to Knowledge V3 and use Service Portal.   I understand that in ServiceNow (not the service portal environment), Knowledge can be configured so that multiple knowledge bases can be created with different user criteria s...

Jerry20 by Tera Contributor
  • 5391 Views
  • 6 replies
  • 10 helpfuls

Resolved! System Log - Display file size

We are planning an upgrade to Geneva and were reviewing the Upgrade Best Practice documentation.     It says to look at log file sizeto check for excessively large log files.     However I do not see a file size on the System Logs > System Log > Erro...