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Credentials for side_door.do?

Hi,I'm a beginner in ADFS, SAML.I understand that side_door.do is to bypass SSO and get in using external authentication.What credentials does the admin need to use for username and password to get in?Normal sign in credentials are not working.

snowtech1 by Tera Expert
  • 4635 Views
  • 7 replies
  • 3 helpfuls

Close ticket as duplicate

Is there any OOB functionality available to close the ticket as"Duplicate"?I want to have a feature to close my tickets (incidents/tasks) as duplicate , please share your thoughts

sunny13 by Giga Expert
  • 4020 Views
  • 7 replies
  • 2 helpfuls

Integrating SCCM within ServiceNow

Good morning,We have recently implemented SCCM (Configuration Manager 2012 R2) into our Estate and have had ServiceNow (recently upgraded to Fuji) for about two years.I would like to know if it is possible to integrate SCCM into ServiceNow without ne...

johny0555 by Kilo Contributor
  • 1495 Views
  • 4 replies
  • 0 helpfuls

Asset/CI and custom fields

If my understanding of how this works is completely wrong, I apologize and would greatly appreciate some correction. I'm planning on taking the asset course in a few weeks however I'd like to get a little bit of a head start with populating printers ...

KB15 by Giga Guru
  • 2420 Views
  • 18 replies
  • 3 helpfuls

URL encoding an ampersand as text

How do I identify an '&' as text when it is part of a field value?Here is the url:https://dayzim.service-now.com/nav_to.do?uri=incident.do?sys_id=-1%26sysparm_query=impact=2%5eurgency=2%5epriority=3%5eincident_state=3%5ecaller_id=javascript:gs.getUse...

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joedumond by Tera Contributor
  • 2390 Views
  • 1 replies
  • 0 helpfuls

null message received as response from REST api

Hi Guys,I have an issue regarding Import set update using REST API.When I try insert a new record into the table I get error message as null. I am not sure why this happens. Can it be because there is a problem with the ServiceNow instance? We are us...

How to add a link on an error message

Hello all, I am trying to add a link to an field error message. This is what I have so far but it is not working, it keeps giving me the actual URL instead of turning it into a link. Would you be able to point me in the right direction on how to get ...

link.PNG
YenGar by Mega Sage
  • 4514 Views
  • 4 replies
  • 0 helpfuls

Certificate X.509 about to expire-how to change it

One of our DER-Trust Store Certificates is about to expire. We have gotten a new certificate but I would like to know how to modify the current settings to add the new certificate without any downtime. I am new on this so I would appreciate if any st...

Table rotation vs table extension

Hi folks,I am a newbie in the Table Rotation and extension space, and wondering if I could get some idea from you guys, Based on Wiki ServiceNow Table Rotation and Extension references http://wiki.servicenow.com/index.php?title=Table_Rotation#gsc.tab...

georgechen by Kilo Guru
  • 4609 Views
  • 2 replies
  • 18 helpfuls

need to update models on assets

Assets were populated from CI's for our initial data load.The issue I am having is many of my assets have an unknown model since it wasn't listed in the model table. When I look at the CI, it has a model but it is not listed in the asset record itsel...

loberle by Tera Expert
  • 3362 Views
  • 3 replies
  • 2 helpfuls

Category/SubCategory on Templates

I am trying to create templates for Incidents and want the category and Sub category values pulled from a table rather than a choice list. I have this set up on the incident. How can I do the same on the template? I want to enforce the dependencies f...

samadam by Kilo Sage
  • 1685 Views
  • 2 replies
  • 0 helpfuls

Unable to pull user record from LDAP

Hello All,Currently I'm facing an issue to pull an user record from LDAP. User's AD account is correct and it satisfies all the conditions pu in the OU filter. However, the record is not pulled from LDAP data source.I updated the filter, removed all ...

ohhgr by Kilo Sage
  • 5473 Views
  • 16 replies
  • 5 helpfuls