How to add Images to the incident created by record producer catalog item.

Siris
Tera Contributor

I added images to the description, and the users select the choice option in product variable, but when user selects a product, the related image also should be added to the incident created using record producer.

7 REPLIES 7

Siris
Tera Contributor

@Ankur Bawiskar The user will have images of devices in description with name, and a variable with the choices of device names similar to the  picture, so he looks the images and selects the same device in the dropdown choices.  Now if he selects device 1, then the image of device should be attached to the incident created

 

@Siris 

image is in description and based on choice selected that image should be attached to incident created?

Is this a business requirement or something that you are working on some POC?

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

It is a business requirement, the main point is image is required for each choice of defective device, user should choose the right one so images in catalog item, and the chosen device image should be added to the incident so it is clear