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send notifications to translated version authors of kb article when parent article is updated

vivek11
Tera Contributor

a month ago

I want to send notifications to all translated version authors of kb article when linked parent article is submitted for review.

kbn2.png
anyone who already implemented this can share their thoughts.
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1 REPLY 1

SohamTipnis
Mega Sage

a month ago

Hi @vivek11,

 

This is not available out-of-the-box, but you can achieve it by triggering a notification when the parent article moves to “Submitted for Review” and then fetching all its translated versions.

Maybe this below script will help you:

 

(function executeRule(current, previous /*null when async*/) {

    if (current.workflow_state == 'review' && previous.workflow_state != 'review') {

        var translatedGR = new GlideRecord('kb_knowledge');
        translatedGR.addQuery('translation_of', current.sys_id);
        translatedGR.addQuery('active', true); 
        translatedGR.query();

        while (translatedGR.next()) {

            if (translatedGR.author) {

                gs.eventQueue(
                    'kb.translation.review.notify',
                    current,
                    translatedGR.author.toString(), 
                    translatedGR.number.toString()
                );
            }
        }
    }

})(current, previous);

 

Let me know if this helps!!!😉

 

If you find my answer useful, please mark it as Helpful and Correct. ‌‌😊


Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

 

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