How to add metrics to related task list

[debmcdaniel]

I recently added incident tasks as a related list for incidents to allow the assignment of work for other groups to assist the primary group with resolving the incident.

on the master incident record I'm able to track metrics using the related list. How do I add the metrics related list to the incident tasks? I opened an incident task form and I didn't see metrics as an option to select to add to related lists.

i appreciate all help and guidance in resolving this.

[Jon Barnes · Accepted solution]

This is handled via a Custom Relationship Definition called "Metrics" (System Definition > Relationships).

You can do this 2 ways. Either create your own relationship applied to the Incident Task table, or the simpler option is to create at least one active Metric Definition for the Incident Task table. If you do that, you will see the Metrics Related List available for Incident Task. Let me know if that makes sense.

[debmcdaniel]

Thank you kindly. I definitely took the simpler approach and it works perfectly!

[Jon Barnes]

cool! happy to help.