I have a look up select box variable on my record producer called subcategory which is depend on another variable category.Now i have created a look up select box variable and used the referecnce qualifier below still its sorting alphabetically not b...
Can anyone help, why is there only 1 catalog task that gets created when approved? It clearly shows 3
Hi, I am new to scripting. I am trying to create a client script where if the user tries to select Begin and End date/time of an Outage outside the Change window will get an on-screen alert. Is there a simple way of achieving this without using Scrip...
Hi All, I have created custom action in the flow designer we are passing input(password) in the custom action but we are not getting the plain text password we are getting the password2 output while running the test connection but we are not getting...
Hi All,I need some help here.Use Case- Restrict attachment insertion for more than 25 MB on knowledge table but this restriction should not be applied for view HR(custom view). Also the warning which is added on attachment UI Page should not be visib...
Hi everyone I am dealing with a scenario when I create a UI policy to make two field not mandatory for some specific states, but it is not working, the fields are still mandatory. Fields: Work notes and Additional comments.
Hi All,I am using a on change client script on priority field (incident) in workspace to show few fields using modal. Once all fields are filled and clicked ok, the information is passed to a script include to send few notifications. But the form is ...
Hi, We have encountered an issue when forwarding emails to an existing case with attachments or images. While the image appears in the System Log - Emails, it does not show up in the Case Work Notes, and the attachments from the email are not being a...
SpoilerHi,Is it possible to restrict access of members of Task Boards so that "Delete" function can not be performed by everyone rather by only restricted members?Few lanes has been deleted by members accidently and we want to restrict the delete lan...
Hello All, I want to hide a 'Create change request' button on the service operation workspace for the incident record.I did try to deactivate using UI Action but did not work.Please see attached picture.Thanks.
Hi everyone,I got one requirement where I have to create "print" button inside email body of the notification which should print the whole email content along with template whenever user click on that.
Hi Everyone,we have a Variable set to capture Requestor details hidden in the Catalog Item view and displayed in RITM and Task.we are making a glideAjax call on the catalog client script defined on Variable set, send the details back of loggedin user...
Hi , Need help here.I have two variables in cat item,1. Name of users for the initial app deployment - (list collector refers to sys_user table)2. Nominated UAT Testers - list collector (made visible only on task view)Can we set Nominated UAT Testers...
I've created a new record producer, and instead of scripting the values to populate the fields on the incident, I created a flow in Flow Designer to it. The problem I'm having is, how do I attach the flow to the record producer. Catalog task has a ...
This is the OOB workflow. I deactivated it then tried to activate this,it is showing disabled
