catalog
HiiCreate a Catalog ItemVariabels1.CI(reference type - having computer class)2. Requested For (Ref. Type - User Table3. Incident (Ref. Type - Incident Table(Here it will show only the incident created under the user that is req. for))
Forum Posts
Resolved! How to create a link in popup using client script in Service Portal
Hi @ Ankur Bawaskar!If the user selects 'Yes' from choice list of a catalog item, a popup will show with a link that says, Please raise a request to "XYZ Software". The code is attached below:function onChange(control, oldValue, newValue, isLoading) ...
Process behind notification
What is the process behind bell notification? sys_notification is triggered and record inserted into ui_notification_inbox, is there any flow or business rule which runs and inserted record into ui_notification_inbox and then change its 'status' fiel...
Infinite loading translated HTML fields on Localizarion Framework after Yokohama upgrade
Swarm intelligence. after the Yokohama (patch 2) update, we recognized a weird behavior on the sn_lf_comparison_ui page. After trying to edit the translations of a record producer, the page seems to struggle with the translated HTML field "Descripti...
In the ESC portal , save as Draft and submit button is not visible
Hi All , https://uat.service-now.com/esc : in the ESC portal when i am open the Report an issue than submit and save and draft is showing but when i opening other users it is working, Can anyone help to how to bring the save as draft and submit but...
Knowledge management notfications
Hello All, for knowledge management we have a scenario where in if the article breaches 21days it should move back from review to draft state, we have a solution for that, we also intend to create a custom notification to inform the knowledge author ...
MTTR for requested item
Hi All, How to calculate MTTR for Requested items.
How to add CC in Email client template.
Hi All,I have below requirement kindly let me know that how to add 2 cc in email client template in CC 1 existing user's email Id is already defined I want to add 1 more over there. please let me know how to add this.below is OOB scriptjavascript&co...
How to Get the current date time using a client script.
Hello How to Get the current date time using a client script.
Need help on business rule
Hi,I had a requirement to restrict attachment upto 25 mb on few tables. This functionality works fine it does restrict user from uploading file more than 25 MB but it temporary add empty file (adding as screenshot) which disappears when I reload the ...
How to show Flow Designer Stage Duration in service portal submitted request
Hi Team, We have configured Flow Designer stages in Service Catalog Flow with durations.Now we want to show the Duration in the submitted request in service portal. For each stage respective duration to be shown. Can someone tell how to achieve this?...
Resolved! One of the RITM not visible in Global search
We have an RITM which was created on RTSK table due to some issue. So, now we have changed the table name from backend using background script to RITM table. But that RITM not visible for everyone and showing as 'Record not found'. It is only visible...
Tenable integration with ServiceNow
Hi All , Can anyone explain how many days it will take to integrate with tenable with ServiceNow. what is integration with tenable with ServiceNow
Microsoft Teams
Hi all, how do I activate Microsoft teams functionality in Service Operation workspace?
Resolved! One Common Mistake: How to Convert an Incident to a Request Using ITSM Service Operations Workspace
"I want to convert an Incident to a Request, is this available in ServiceNow?" This is also one of the common questions I get asked. The ability to convert an Incident to a Service request is available out of the box using the ServiceNow ITSM module....
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