I have a list collector setup as a variable within a Service Request which point to a database that contains a list or Companies. I need to sort this list of Companies within the list collector in a certain order.At the moment the list collector is a...
Hi Is there any default time the archived CIs will be available in Archive tables? If yes, what is the default time they will remain in the instance? If we haven't created any destroy rule, then the Archived CIs will be stored permanently in Archived...
Hello, I wrote a catalog client script to get an error message.In that I used alert(); to get that message. Now I want to translate the message into another language.Can you please help with this?I have also tried to create a Key in Messages>> in>> ...
In Service catalog under Category variable need to show a url in helptext
Team, I have a requirement to auto complete (Show) the list of computers from the requested for, I already did it using Lookup multiple choice, as you can see below, but I need to more information aside of the computer name (Model and Serial number),...
Hi,As per below image, I want to change the greetings like below:1. "Hi, I'm your Virtual Agent. Let me know how I can help you today." to "Welcome to servicenow, your virtual agent."2. "What's your issue or request? Or take a look at what I can help...
Hello All, I have created a new guided tour on Standard UI (Incident list) for users with itil role to view. I have followed the docs available online but could not figure out how an end user can view the guided tour meant for them.I tried impersonat...
Hi Experts,I have to update current table worknotes if any changes occur in related lists of it including what changes occur also to be captured . How to achieve this ,could someone please help on this..For example in related list if any field updat...
I want to create a pop up on the incident survey after the user selects the responseI want to know should I edit the OOB UI script for that or how can I achieve that without changing UI script
Hi Community, I have an import file which contains employee number and 2 other fields. Based on employee number, i need to update 2 other fields values. What is the best approach to update those fields based on employee number? Do i need to use impo...
Let's say the initial email was sent out on 21 Feb 2025(exclude 21 feb), then the reminder email should be sent out on 25, excluding weekends and holidays. Using an 8:30 to 5 schedule. Thanks
Hello everyone,In our Knowledge Management system, there's a workflow that generates an approval in the 'Review' phase when creating articles. Now, the issue is: whenever the approver approves the request, the system automatically resets the approval...
Hi Team,I’m facing an issue where I am unable to copy all attachments from a task to the corresponding RITM using Flow Designer.I have two inputs:RITM (referencing the sc_req_item table)SC_Task (referencing the sc_task table)My approach:I look up rec...
Hi,I’m trying to display a caution label at the top of an RITM form when the "Stage" field value is set to "waiting_for_approval". The goal is to ensure that the label appears at the top of the form so that users don’t accidentally fulfill or handle ...
Hi, I have a "satge" field that I want to highlight with a red background when the value is "waiting_for_approval". The script works fine in the instance but not in the Service Portal. Can anyone suggest an alternative approach to achieve this in the...
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