Barcode scan
We only have ITSM Standard subscription. When taking inventory for asset management, I would like to use a barcode reader or smartphone to scan and enter codes. Is this possible? Is there any guidance for it?
Forum Posts
to create a service catalog
in catalog there is one scenario how to create > Type of machines (Windows or MAC, which can be pulled in from CMDB) , can you please help me on this? Regards,Syed Nayeem
Cannot create Appointment Booking Service Configuration record
I am following the steps in the Guided Setup for Walk-up Experience. When I get to the step to create a Appointment Booking Service Configuration record, I am faced with the 'Catalog item' field showing no results being returned even though there sho...
Resolved! Adding Pop-up message along with Buttons in UI action
Hi Everyone, I have an UI action called “Request Document” button. When I click on UI action I would like a popup message to appear that says "Are you sure you want to send this Request Document." In the popup window, there should be two buttons. “Pr...
Database view beween cmdb_ci table with other tables
Hi, I am trying to build database view between "cmdb_ci" table with "cmdb_ci_business_app", "cmdb_ci_desktop_software", "cmdb_rel_ci", "cmdb_ci_server" I am stuck with what needs to be the where clause condition. I don't have exposure to CMDB tables ...
Weekly notifications are triggering multiple times for each record
Hi Community, I have 2 notifications. 1st notification i want to trigger weekly for the records created last week. In the notification email body, i have added link of those records which are created last week. I have a scheduled job which is executi...
Need custom request and RITM setup
Hi All,I am planning to create the new tables for the Request RITM and Task all will be new tables under custom app.When a catalog is submitted Request (sc_request) and RITM (sc_req_item) will create automatically. This is OOB functionality. Now nee...
Resolved! Change Management -> Standard Change vs Pre-Approved Change (legacy features?)
When my organization first implemented ServiceNow (in Helsinki release, I believe), Change Management was not multi-modal, yet. The OOB solution used the classic (legacy?) "Change Interceptor Page" to guide ITIL users to select the correct Change typ...
How to show the survey notification under "Emails" related list
Hi,How to show the survey notification under "Emails" related list in sn_hr_core_case table.1.Created the "Emails" relationship. 2.By using this code as per above screenshort i am able to see all the sn_hr_core_case table related emails this is fine....
Incident Name Appearing as "s" Instead of "Incidents" in List View
I have noticed that in the list view of incidents, the name appears as "s" instead of "Incidents," as shown in the attached screenshot. This issue is affecting visibility and makes it unclear what the column represents.Has anyone else encountered thi...
How to create Project defination in project portfolio management
Hello community! I have the requirement to create project definition and given information as below Project DefinitionEffort >200 hours; orBudget >$50K; orSignificant collaboration w/ another HQ IT team; orHigh impact / riskwhen I try to create budge...
Service catalog with sched
For catalogue items, where line manager approval is there - approach all form owners and inform them that if line manager will not approve ticket within 3 Days/?, then approval will go line manager's manager which we are going to implement.
When creating a standard change using a template, the category filed is becoming empty.
Hi Everyone,there is a standard change template, for that template there is a field called category and that filed is empty when i click create standard change button. This is only for few templates, not all the templates. How do I fix it ?
Resolved! By using the ATF i want to click Interactions in Service Operations workspace? please help me out
Hi,By using the ATF i want to click Interactions in Service Operations workspace? please help me out the ATF test steps in ServiceNow ?Please find the below screenshot for your reference: I want to open the Service Operations Workspace under the lis...
{"response_status":{"status_code":4000,"messages":[{"status_code":4001,"field":"FCR Overall / Resolv
{"response_status":{"status_code":4000,"messages":[{"status_code":4001,"field":"FCR Overall / Resolvable","type":"failed"}],"status":"failed"}} We have integration between two ServiceNow. User is saying resolved status not reached with user. Please h...
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