If I want to include the date/time that an INC was changed to a state of On Hold in a report, in what table would I find that field? Or better yet, is there an OOTB metric for length of time on hold by assigned to person? I looked at wf_activity bu...
Hi, I'm creating a dashboard that will list tickets created for a specific problem, these tickets have an external reference field. I want to be able to list new tickets for that day, but, also to only show ones where the external reference field is ...
Hey folks, I’m writing this in the hope that it might help others. We're currently experiencing an issue with the brand-new auto-rollback feature in the auto-update process of the following version: mid-linux-container-recipe.xanadu-07-02-2024__patch...
Hello Team,I have a requirement regarding inbound email updation/creation, so pls check the below requirement:"As a user, want to ensure no records are created when inbound email is received, however updates are okay, Inbound actions, including flow ...
Hi , I created a report on database view with duration fields are displayed in reports as 05 days 11 hours as an example but once exported to an excel sheet, they get displayed as integers representing the number of seconds instead of 05 days 11 hou...
I want to add the Begin and End information from the Outage window to the CHANGE form layout so that an user can see the outage window from the CHANGE ticket itself. The highlighted information above needs to appear here - What is the best way I ca...
Hi Guys, My requirement: I need to update the incident records to close state from the created date with filter conditions as I have used in below fix script and I am getting the below error "Javascript compiler exception: missing ) after argument l...
Hi Everyone, i am trying to move few changes in inicdent from my dev environment to test environment. all the changes which are created are working fine in dev environment but while updateing in the test environment. o am getting these errors : ther...
I have setup a REST API integration between two ServiceNow demo instances using OAuth2.0 integration. Below is the screenshot of the application registry from the target instance. Below mentioned is the screenshot of application registry from the sou...
Is there any option/tool in ServiceNow to perform root cause analysis of the services that had the most open tickets?I'm creating a report in the ITSM department and we need to investigate why so many open tickets for certain services.
dynamic filters "is Me" not returning records. where as when entered the user name it does return the matching records and this is happening in custom app that we built.This was always working fine but post yokohoma release issue is seen
Hi all, I want to hide some modules under Self Service application in filter navigation based on role. Here in filter navigation I want to hide above modules under self service application for specific role. For other users(except specific role) I w...
I'm working in a ServiceNow developer instance, trying to send weekly incident summary emails dynamically to each user for the incidents assigned to them. I wrote a Scheduled Script that loops through users, gets their incidents, and sends emails usi...
Hi All, I just want to know that can we add button on Embedded lists each records. I want to add approve button on that records. kindly let me know how to add this. Thanks & RegardsKP
We are recently upgraded to Xanadu & using Service Operations Workspace ( SOW) . We are getting a issue like "u_custom_field1" (choice field) is showing blank suddenly even though it has a value ( shown in XML) in SOW. Some times if we refresh the p...
