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How to add Option in the Dropdown in SOW

deXter97
Tera Contributor

Hello Team,

I want to Add one Option in the SOW Dropdown,
Help me to add it (Please Find the below screenshot)

deXter97_0-1785763898444.png


Thanks

 

4 REPLIES 4

dellyou088
Tera Contributor

Hey,

These are declarative actions, you can configure it in UX Form Action and choose declarative.

Screenshot 2026-08-03 at 7.25.52 PM.png

Screenshot 2026-08-03 at 7.18.42 PM.png

Tanushree Maiti
Tera Patron

Hi @deXter97 

 

You have to create  a Declarative Action on the incident/ your target  table.

 

Refer:

KB1811593 Workspace Fundamentals: Understanding UI Actions and Declarative Actions on a Next Experie... 

Declarative Actions in ServiceNow: The COMPLETE Guide

UI Builder Essentials: Adding Declarative Actions - List Action Decorator

https://www.servicenow.com/community/servicenow-ai-platform-forum/adding-an-option-to-the-quot-edit-...

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Tanushree Maiti
Tera Patron

Hi @deXter97 

 

Also check: https://www.servicenow.com/community/itsm-forum/how-to-change-workspace-ui-action-drop-down-choices/...

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

abirakundu23
Giga Sage

Hi @dellyou088,

Declarative Actions > List Actions and click New.
Set Model Component to Workspace List and choose your table.
Set the Group field to your targeted dropdown container (e.g., Global Now Actions).
Then Complete the script/payload details and click Submit.


Please follow below link : https://www.servicenow.com/community/servicenow-ai-platform-forum/adding-an-option-to-the-quot-edit-...

Please mark helpful & correct answer if it's worthy for you.