How to change Workspace UI Action drop/down choices

[Janaki Raman]

Hi Everyone,

I have a requirement where I want to change Drop/Down Choices in the SOW Incident Form

1, I want to change "Create Change Request" to "Create Request" and if the user clicks on "Create Request" it should take them to the request form 
2, Same as that I want to change "Create Child Incident" to "Critical Incident" and if the user clicks on "Critical Incident"  it should take them to the Incident form 

Thanks!

[Najmuddin Mohd]

Hi @Janaki Raman ,
To change the names you need to navigate sys_ux_form_action.LIST and filter with the Name : Create change request.
I have change it to Create Request.
 

But, there is already an OOB Create Request.

Now, from sys_ux_form_action.LIST, find Create child incident. It follows a simple script of UI Action Create Child incident. You try a replica of it to create a new Incident.

But, why to create a new Incident from an Incident.

I would advice is to create from the List view itself.

If the above information helps you, kindly mark it as Helpful.

Regards,
Najmuddin.

[Janaki Raman]

Hi @Najmuddin Mohd ,

I have changed "Create Change Request" to "Create Request" in the UI Action and updated the record but still, it's not changing in the Workspace it remains the same as "Create Change Request"

Do I need to change anything from the script side?

[Najmuddin Mohd]

Hi @Janaki Raman ,
There are two Create Change Request records on the sys_ux_form_action.LIST. Check the one with table is Incident.

Hope it helps.

[Dr Atul G- LNG]

Hi @Janaki Raman 

You need to make changes in UI declarative actions.