How to add two columns in the outage window?

Passion_of_SNOW
Tera Contributor

I want to add the Begin and End information from the Outage window to the CHANGE form layout so that an user can see the outage window from the CHANGE ticket itself. 

 

1.jpg

The highlighted information above needs to appear here -

 

2.jpg

 

What is the best way I can add those two information as columns in the CHANGE ticket? 


 

1 ACCEPTED SOLUTION

But that will work at the form level — the issue is occurring at the list level. To display the field at the list level, the view I suggested should work.

 

@Passion_of_SNOW  try below way

 

Right Click on List Header

Click Configure->List Layout

Add your field to Right side bucket and Save.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Passion_of_SNOW 

Click on the gear icon and select the fields you want to display.

 

DrAtulGLNG_0-1751287548351.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

This method will take effect only for the currently logged in user and within the only environment, if you want to do it for all the users and environments (DEV - TEST - PROD ... you name it) then do it via the Configure > Form Layout, Form Designer of Form Builder as suggested by me in a parallel comment

———
/* If my response wasn’t a total disaster ↙️ drop a Kudos or Accept as Solution ↘️ Cheers! */


But that will work at the form level — the issue is occurring at the list level. To display the field at the list level, the view I suggested should work.

 

@Passion_of_SNOW  try below way

 

Right Click on List Header

Click Configure->List Layout

Add your field to Right side bucket and Save.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

GlideFather
Tera Patron

Hi @Passion_of_SNOW 

I used an example of the Outage form, but it is the same for any form - in the left upper corner you will select a table and a particular view and then you can set sections, columns and then drag and drop. This action will impact all the users.

KamilTEL_1-1751287876118.png

 

KamilTEL_0-1751287871738.png

 

———
/* If my response wasn’t a total disaster ↙️ drop a Kudos or Accept as Solution ↘️ Cheers! */