How to add user to watch list in flow designer

[Stewart W_ John]

I have a flow on a Service Catalog trigger.  I have a variable that is a reference to a user.  I would like to add the selected user to the watch list of the RITM using the Flow Designer. 

I have an Update Requested Item Record action already working.

When I add the Watch List field to the existing action, the only values available are string.  I am not able to add the user record, the Sys ID, or the email as they are not recognized string values.  I have looked through the list of actions and do not see one.  I could populate the value with a business rule or other method, but I am looking to use the Flow since it documents most of the steps in one place.

Thank you

Update: I opened a HI ticket and received a response to add the User ID from the reference variable field as the value on the Watch list field of the update action.  I tested this in a Flow connected to a Catalog item and the Watch list was populated with the selected user.

[Vladimir6]

Hi Stewart,

thank you for sharing the work around.

We are experiencing the same problem on Paris. Do you have some outcome from HI?

Regards,

Vladimir

[Thomas Michels1]

So, how was it achieved? 🙂

BR - Thomas

[Stewart W_ John]

The answer is in the update, "add the User ID from the reference variable field".  In my case the form included a reference field to User so the selected value was in the flow variables.  Dragging over the User ID from there to the field assignment in Flow worked.

We are no longer using Flow as our support vendor is still using Workflow so I don't have a better example or screen image.