Hi all , We have created SLAs specific to assignment groups, when ever incident is jumping from one assignment group to other , that specific assignment group slas are getting attached . But problem is that new slas that attached to incident are runn...
Hi, I have a requirement to add the CI field on the Standard change template as optional, BUT if it is filled in on the template, then once the template is approved, the CI field should be read only when it is used to create a change. When I add CI f...
Hi, I want to set the state of Approval as read only if state is approved, rejected, cancelled or no longer required at both list and form level.I have made state read only at form level for above states using UI policy on onload. But I am not able t...
what are the types of errors in transform map and how to resolve it
(By using SLA and Flow Designer I want to implement this requirement). 1.I have created one SLA which starts when I changes the Incident state to 'On Hold'.2.According to requirements when the SLA duration completes 100 % then state changes to 'Open'...
I have written the code to show field message for catalog variable on load on portal. After the San Diego upgrade the message is coming in the same line as variable. Please find the screenshot for the same. Using below code : var msg = "The message w...
Hi Team, I have a requirement to assign a task to the IT Product Owner based on the Business App chosen in the form. We have 100s of application and its not possible to create a group for it. Also IT product owner will keep changing and also new ones...
Hi, I am having string type of fields which is calculating the difference between 2 date fields and storing into a string type of field.. So, the value appears in the format of days, hours, minutes, seconds. (ex: 2 days, 10 hour, 45 minutes, 20 secon...
Hi, I had a requirement to add a throw if the app name is null and in throw i need to display catch message. can anyone pls help me how to write the throw block and display the error message from catch block. Below is the script. try { var recentA...
Hi All, I have cloned a record producer as per my client's requirement and customized it by adding different variables. While clicking on submit my account is logging out (screenshot added) than getting created. Have tried many times but the same re...
Hello All, When case is in pending state the SLA must pause. But the SLA clock is not pausing when state is pending. Kindly share any possible reason that might be causing this. Thanks in advance.
Hi, I want to explore O-Auth Integration. Can anyone please provide me docs to do step by step O-Auth integration. Regards, Nivedita
Hi All, I'm currently facing issue with dashboard for daily work usage. We have recently updated our Filter conditions for these dashboard. I need to load the report manually, any idea to resolve dis issue ?
Hi On Incident form i am trying to change the icon that is used to highlight VIP users. - I uploaded the png file to system UI --> Images - Then Created a new Field style with these values - Table = Incident - Field Name = Caller - Value = javas...
Request is from 3rd party tool like : "weekoff" : "[{saturday, sunday}]"; then, I have 7 checkboxes named (monday,tuesday,wednesday,thursday,friday,saturday,sunday) on catelog item. and I want to check saturday & sunday check boxes. How to achieve th...
