Hello Team, I need your help, Recently, I received one requirement Like user can reopen the closed complete task? because the user still facing the issue but the catalog task state is close complete and he wants to reopen the task. so any possibili...
Hi all How to Create a metric report to track the severity changes to any incident ticket If severity changes on incident ticket it should track all records and total count how many times severity changes Ex: On Incident ticket the severity is 3 and...
Hello Experts, We have identified an issue where some users are not in sync between AD and ServiceNow. I've done the below troubleshooting. 1. Tested LDAP connection. (It is success). 2. Manually loaded data in Dev instance. Able to see the user's da...
If current logged in user in member of assignment group that time particular field will be visible in service catalog item For this one how to use script include and for this one you can use only ON-CHANGE client script only
Hi All, I have a requirement for which I have to create a variable and apply below validation. For ID variable, the user has able to add upto 5 entries upto 255 characters. I am unable to apply validation. Could anyone suggest me how to achieve abo...
Hi SNow community,Im in doubt with the following case: Got a catalog item that doesnt have a flow/workflow/execution planScheduled flow The case is that when the flow triggers it generates a Req/Ritm/Sctask but it's using stages i dont recognize. Req...
We have a number of customized forms that we're wanting to start pulling back custom fields from, however we want to maintain the forms as they currently are until we understand the impact of reverting back on processes as they exist now. We want to...
Hi Team, Could you please help me to remove Task work_notes and comments from RITM Activity. Here is my business rule written on Before Update (function executeRule(current, previous /*null when async*/) {var gr = new GlideRecord('sc_task'); gr.addQ...
hi, I want to restrict edit of state fields for list view where only change manager role needs to be able to see closed successful and closed with defects options in state, even the admin should not see these two options, rest of the options of the ...
For some reason my Flow Designer If statement is evaluating a condition: a == false && b != c as a == false && b == c. I have tried to adjust my Flow a few times but, for some reason this condition does not stick. Here is the condition: And the exec...
I have a catalog item with a date field and another text field. The requirement is that when a requestor opens the catalog item then based on the date field value it should fetch the values from another table that contains this data for the requestor...
Hi, i need to write a view rule, the view name is test. the admin role users should not have the view rule they can able to change the view. Can any one suggest what should be written in scripting , i have given the view name. Admins need to have...
Hello, I have a requirement where i need to create a UI Action "Self Approve" On Click Action: 1.State will change to Approved 2.redirection to relevant record (a record in another table with same name). 3. Comments will be populated "Self Approve...
I am trying to run an ATF scenario where Open a Catalog Item (SP) and have a Order a Catalog Item (SP) as submit. When we open an existing record, it fails to open SC_TASK Any ideas?
Hai, Need a help in creating business rule. I am new to service now .kindly help on this script. I Have an Customer Field On the form ,I have taken Reference table in Customer Field, If I Select The Customer Field, Display the Customer Name field and...
