Hi expert, I want to see the configuration of below translate button(Dynamic Translation) , where I can able to see. The button is in journal FILED(additional comment, work notes) on incident table
I created a scoped application. While setting up the application I created just a single table (Leave Request). After the setup I started working on the table and created new fields and then moved on two create 2 new tables(Leave Bucket; Leave Calcul...
There is a requirement where resolved incidents have to closed automatically after 14 days.
Hello, Can anyone please help me on this how to break the lines so that it will show correctly in service portal. I have one variable of type select box. I need to give break between lines in question. In self service it is showing correctly as shown...
Kindly refer the below snippets we are trying to get the edit button for asset tab and POLitem
We have a business rule that resolves child Incidents when the parent is resolved. We also have a business rule that resolves child Incidents when the parent problem is completed. What we can't seem to achieve is when the problem is completed, that c...
Hello All,There has been a strange issue on my instance. Add to cart is completely missing on catalog forms. Earlier, we used to have the option as usual. I have tried these but no luck. 1) No Cart is set to false2) Portal Settings are fine3) No rece...
Is there a way to display a calendar on the landing page? I tried with calendar report but its not working.
Send notification to user, assignment group and assigned to when priority of issues is changed
I need to create an inbound email action so that it creates a record in change request table. Attachments in email -should transfer to attachments in change request record.
How to know my instance client secret and client id.. I'm integrating two service now instances, so I want to provide "one instance client id and client secret" to the another instance, so please help me how to get those. . . . @Ankur Bawiskar @shlok...
I had to create a new Description (HTML) field, so the Service Desk agents can use the field with style formatting (bold italics...). However, for reporting purposes across the company we use the ootb Description (String type) field. I would like to ...
I am quite new to Service Now but I would like assistance to filter a related list please. On the sys_user table form I am displaying a custom relationship related list based on the sc_req_item table. The issue I have is that the related list display...
We have SLA's at catalog task level.And we have ever growing catalog items in the system.We have SLA Definitions created for different durations and have been using them for all the items.So, is this the best practice or should we use one SLA definit...
Hi Experts, I'm not sure if this is possible or not. I have two catalog items (A & B). Catalog item A has a text field (field_1). Catalog item B has a list collector on the sc_req_item table referencing item A RITM numbers. When RITMs are selected ...