Hi All, I have a requirement I have a date validation ui policy action running on the catalog item But I want that when the catalog item is raised by order guide then that action should not work. Is there any way to do that? Thanks
Hello Everyone! In my schedule job, there is a condition where if a record is found, then create a single RITM with multiple tasks without using Flow design/Workflow. if not then create RITM per Record. Please help me with this. Thanks in advance!
Hi All, I need to copy approver comments to SCTASK work notes and below is script added to the WF when catalog task is created. I have followed the https://community.servicenow.com/community?id=community_question&sys_id=9e9bcb61db9cdbc01dcaf3231f9619...
I have an easy flow that creates a catalog task for a particular assignment group. I've turned off the OOTB notification (email assigned to group (sc_task)) for this catalog item and want to send an email to the group via flow designer but the email...
If the Incident state is on hold for 3 days email notification should be triggered to the caller How can I achieve this? Thanks in advance
"Incident Resolution Fixed Cost" what is significant of this metrics defination? i am looking below metric defination and want to how it should be tested. Resolved by Known Error First Call Resolution Resolved by Known Error
Hi, Can someone help me with the job/process which handles the auto-flush table? I have increased the records age in auto-flush table then trying to find a job which executes the process to test but I am unable find anything. I appreciate if someone ...
I have a requirement to pull the old value of a filed which was updated on a particular date. Tried to query the sys_audit table but transactions are failing. What is the best option to do this?
Hi I have this script onChange for planned start date, and one for end date as well pasted below which is working as I need it to. I'm kind of still learning javascript, so basically what I wanted to know when i first created the script I had the st...
Hi, I received the below error while executing the PowerShell script. User credentials cannot be used for local connections Please let me know what needs to be done.
Hello Guys, I Stucked in a requirement where ,when I need to Click on "Submit" (Custom, Not OOTB) Button on a form ,and I want to redirect on List in Workspace only. As it its a Workspace button, I made Client checkbox and Workspace form button- Ch...
Hi, I have a requirement. For the drop down I have created, my client wants that the variable should allow multiple values to be selected. So, I have decided to create multiple checkboxes (a, b, c, d, e, f, g). There is a caveat here. If I check only...
Service Catalog for Itil users does not display the correct service catalog. How do I change that?
Hi Experts ,Have a requirement when the tags are added to the change request, those added tags should get populate in the cab_agenda_item table for the associated change request,Similarly when the tags are removed from change in change_request table ...
why can't we have root cause analysis methods in Problem record?Did any one implemented 5 Why's RCA methodology. it would be good to have separate module under problem section.Just got a though
