Resolved! Roles docs required
Hi All, Need help for the below.!I need list of OOB roles for the incident and problem and change and knowledge managements. Does anyone share me reference links or docs Thanks in advance
Forum Posts
Resolved! Add worknotes date and time into incident field
I created "Additional action" custom field on incident form. Now i want to autopopulate the worknotes field date and time value into the "Additional action" field.When we post something in work notes or additional comments that post shows date and ti...
Good examples of self service Portal and service Catalog category/sub structure
Looking to revamp our Portal we realize that we need to keep in my end user experience for searching requestsCan anyone provide good examples of self service Portal and service Catalog category/sub structure?
How to add Module in Service Operations Workspace
Hi All,I need to add module in Service Operations Workspace same as we have in Agent workspace. In Agent workspace I can see all list modules by clicking on Configure Workspace but in Service Operations Workspace I do not see like this. Please help ...
How to check uniqueness of field in client callable script include.
Hi,I have a requirement to check uniqueness of field in a form and populate a error message as it should work in form and list as well. Requirement:There are two tables in which second table consist of one field called "id" which is referencing to i...
Add button in Standard Ticket Header widget
Hi all , i am trying to add custom button below case button in Standard Ticket Header widget. So this Standard Ticket Header is dependent on Case Ticket Action widget. how to customize these widgets.
Resolved! Table Column Variables not Visible on Report
Hey guys, I made a table that gets certain variables from a form once the form is submitted. The table is as follows: This table gets User Names, the RITMs and the Date variable from the form.I wanted to create a report with all three of these var...
Resolved! Unable to copy(make duplicate) record producer
Hi, I want to duplicate 1 record producer to re-use it for different purpose with different name, but when I click on copy button on record producer record, I am getting below error, I check one HI KB and the fields they are talking are set to false ...
Resolved! How to fetch Sys property values in client script
Hi All,We have a custom field on the knowledge form called "Content Owner Group", If "Ownership Group" is from one of the specific groups( around 100 groups), I need to populate the Content Owner Group as "XYZ" group.I cannot use UI policy, Got som...
how to delete few rows from mrvs based on a select box variable?
Hello , We have a MRVS , inside that we have 3 variables ( days: select box type, choices: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday, All, Weekdays, Weekend) Requirement: suppose if I select days : Monday, Start time: 10:00 ,Stop...
Query on Change request 'scheduled' and 'implement' phase
Docs says this:State: ScheduledNo activities take place at Scheduled state. The change is fully approved for implementation and is only waiting for the Planned start date to be met. Once this occurs the change can be moved to Implement state using ...
Knowledge base field editable for knowledge manager after the article has been published
Hi All,I need to make "Knowledge base" field on knowledge form to be editable for "knowledge manager" role users after the article is published.I found one system property, "Enable minor edits to a published article without creating a new version (gl...
Resolved! Custom URL SSL Certification expired
Hi,We have set up a custom URL to access the ServiceNow instance. Since yesterday's custom URL is not working, it shows SSL certification is expired. I checked X.509 Certificates but couldn't find any expired certifications. Can anyone help me to f...
I need to create a new list view for my list. The whole right click and then select list layout does not show up. Help
I need to create a new list view for my list. The whole right-click and then select list layout does not show up. Help
Resolved! How to link IMS record with an existing Incident/Service Request?
1. Is there a way to link an IMS record with an existing Incident/Service Request. Both IMS and ticket status is Active.Scenario: User visit Tech Lounge, an IMS created. Tech agent then found that user had an existing Incident ticket opened prior to ...
