how to archive incidents?

lakng
Tera Contributor

‎10-12-2018 12:24 AM

few incidets got archived few days back. and i have restored back all incidents back from archive incident table. except two!!

am not finding restoring option to those two incidents in Archived incidnet.

but still they are in Archived incident table. but am not able to restoring that two.

can please someone help me in this?

0 Helpfuls
  • 2,572 Views
3 REPLIES 3

Ct111
Giga Sage

‎10-12-2018 01:12 AM

Hi ,

 

The below link explain fully as how to retrieve archieved records

 

https://docs.servicenow.com/bundle/helsinki-platform-administration/page/administer/database-rotation/task/t_RestoreArchivedData.html

 

Mark my ANSWER as CORRECT and HELPFU L if it helepd.

0 Helpfuls

vinothkumar
Tera Guru

‎10-12-2018 03:14 AM

Have you deleted archive log entries, because in the docs, I can see that "Deleting an archive log entry prevents you from restoring the data for the archived records."

 

https://docs.servicenow.com/bundle/helsinki-platform-administration/page/administer/database-rotation/task/t_RestoreArchivedData.html

 

find_real_file.png

Preview file
86 KB
0 Helpfuls

Srikanth Menava
Kilo Sage

‎12-16-2019 08:56 AM

Hi,

 I faced the similar issue recently and it might be because the3 mandatory fields on th incident records were not filled and bot the incidents were closed by a script.

I hope that clarifies.

0 Helpfuls