Hi, I've come across an issue where someone has done some work with an API (I think) to try and convert a incidents to a request, this has since been turned off and will be revisited later but for now this has then had a knock on effect of now having...
Hi,We have implemented servicenow recently and using the Problem Management process.Currently i can mark any problem ticket as known error in servicenow but cant publish it.My question:1- Whats the end to end process of Known error database.2- How we...
Usecase: Auto-assign a problem record to the appropriate support group based on its categorization.Description: Build a Script Include that automatically assigns a problem record to the appropriate support group based on its categorization and predef...
Hey folks, I have a requirement in which i want to create a field variable for ex:-Address(single line text) on the order guide form. Once user fills that field i.e fill the address field we have different catalog item list in next page of order guid...
Hi All I have a Requirement to add to color to the state filed in Service portal. For example if state is in Progress it should show red and if it is green closed. Please refer the below screenshot. in the state filed it need show the colors. Please...
I hope you're doing well. I'm currently facing a challenge with ATF test cases,Encountering errors consistently on every form within the Service Portal. I attempted a fix involving widget changes, but unfortunately Error message:FAILURE: Failed to op...
As many tickets are opened via the self service portal and get assigned to the service desk and then recategorized to be resolved by another team, the report needs to be able to accurately report on a monthly basis the number of tickets that were "up...
We have Assess button on the problem form which is OOB. When we click on this button the state will move to to assess. But, when we impersonated with itil user it is not showing in the form. In my requirement it should be visible to itil user also. T...
Hi Team,I have created a business rule and i am not using current.update() in the code. But still comments are entering twice in service request. Kindly help me asap. Thanks
I have a requirement for the change tasks on a normal change to be generated in a order. I don't see anywhere that you can place an order on the tasks from the Change Task Workflow. I attempted to create an execution plan. See attached but tasks s...
Hello experts, Is it possible to configure a user so that they can access servicenow without a password? Thank you for support
Hi, I would like to use contextual search as follows in a record producer:Show only catalog items with a specific query (all catalog items where 'Meta' starts with dwp)Show only knowledge articles from a specific knowledge baseHow can I achieve this?
Hello all,We have one requirement where we need to change column label for database view We have created 'Date Fix' field on the case table .Above field is visible on database view(u_user_cases), but in the database view we want label as 'Date-Fix'.I...
Hi, I have created a CAB definition and a schedule entry to create recurring CAB Meetings, I have scheduled the meets to occur every week on Tuesday at 9;30AM, and I have set the repeat unitl field to 1 year, but the system created the meeting for ju...
difference between reconciliation definition and data source precedence servicenow