How to copy attachments from TASK to RITM
Hi How to copy attachments from TASK to RITM
Forum Posts
Delete records from the Software Installations table after they are no longer visible in SCCM.
Hi All,I want to know what happens in the CMDB table when assets are deleted or removed from the SCCM.If asset 'Install Status' gets changed to 'In Stock' or 'Retired', or how we can understand that this asset is no longer in SCCM, then we can delete...
Converting time zone to the timezone of the user triggering the notification
I have a notification which is fetching the value from the current record present on it.So, there is one date/time field on the form for example which is set to IST time zone and same showing on notification also but the problem is when a user is imp...
Resolved! How do I limit the Assignment Group field to groups the person listed in the Assigned To field is a member of?
On our incident form the Assignment Group field is mandatory. Once a group is entered their, only the members of that group can be selected in the Assigned to field. I would like to do this in the reverse, initially leaving the Assignment Group empty...
create catalog client script based on selected option on Address field.
Hi everyone.my requirement is to based on the selected option on Address field data should be populate on location field example:address field has three options, 1.hyd_bad, 2.mum_bai, 3.kol_kata. populate on location field - If user selects 'hyd_b...
Email reply from end users should get captured in Change Task's work notes
Hello,We want end users to just reply to an email and then that reply should get captured in Change Task's work notes.Is it possible?
How to use $timeout function in Client controller to send data to server side on portal
Hi All, I am trying to send from the client controller to the server side, I am getting the data on change of field which is a choice list on portal which is a HTML Field. So i tried without $timeout the data is not coming properly so i am using $t...
How to exclude specific SLA record from Active SLA Ribbon on Agent workspace
Hello All,Is its possible to exclude specific SLA record from Agent workspace Active SLA Ribbon. Currently on Active SLA ribbon three SLA's are visible but we want to exclude one SLA record. How to active above functionality. Any help appreciate...
Disable notification for task and incident
I wanted to disable notification for task and incident but keeping the approval mails enabled.
Is it possible to provide READ ONLY access to NON-ITIL users for the purpose of reports generation?
Hi everyone, we are thinking of providing our NON-ITIL users to have read-only access in ServiceNow back-end so that they can generate the reports they need. Is it possible to do this? If not, what is the best approach that won't affect any licensing...
Need Help on Workflow Input Variables
Hi Everyone There is a custom workflow in our environment, and some attributes are not being updated through that workflow. When I tried to understand the flow of the process, I found a curious thing in input variables. They have defined inputs, but...
Approval Comment is Duplicating
Hello Team, Need your help... When an approver rejects the approval and adds a comment, the comment appears twice in the activity stream on the service portal. Even after deactivating the 'approval events (task)' business rule, the issue persists. Co...
How to give reference field within GlideDilogWindow in UI action to select the any reference value
Hi Team, I had a business requirement like creating UI action in the list view of User table where I need to update the user by clicking on the link. In the dilog window I want to select the user which I need to update. Can you please help me how to ...
Resolved! Request for Client Script for the below requirement applies in Change Table
When change record state get changes to Schedule then Planned Start Date and Planned End should be mandatory and display warning message under planned end date field (Message: Please select start and end date). Note: Using Client Script is the primar...
user don't want to click on download as well attachment should automictically download and saved.
Hello Team,My client has below requirement please let me know it is possible or not and if possible then how to do it. Requirement : The attachments must get saved in the background ( eg. In the Share point/drive maybe ) when the user raises the tick...
