SMTP relay server
Can i use SMTP relay server (AWS) instead of POP in servicenow?If yes, is there any customization in servicenow?
Forum Posts
Resolved! Pending state on the task form should cascade to the parents (RITM and Request)
When the state of a Catalog Task is changed to pending the RITM and Request state should also change to reflect the task. How is this completed with a Business Rule?
Copying the Attachments from REQ to RITM to SC Task
Hi All,I have a requirement to copy the attachments as below 1. IF attachment added to Req then it should copy to RITM and SC TASK2. If attachment added to RITM then it should copy to SC TASK To achieve this I have created a insert BR on sys_attachme...
Resolved! HI ALL
HI All, I am try Creating New Flow Designer .i have not visible to ''Wait for a duration '' Any body help me thanks
Resolved! Only Knowledge articles appear in form Service Portal Homepage search widget
Can anybody tell me why if I type anything other then the exact item name or just key words in the description or meta tags no catalog items appear in the results? For example I have a catalog item named MS Project. If I type MS Project, MS, Microsof...
Resolved! All fields should be readonly once the state is changed to Closed Complete on catalog task
When state is closed complete, it should make all the fields read only.
Resolved! Report showing all tickets raised by members of multiple assignment groups
Hi, I'm trying to run a report showing any ticket type (so I'm running this on the task table) created over a month by members of multiple assignment groups, I cannot see anyway to do this other than user the operator "opened by" and select all the i...
How can i test Change Lead Times in Change management
Hi, Please I am trying to validate a change request but i am stranded trying to validate the change lead times in change management or maybe i dont know how it's done, please i need assistance.
Getting Wrapped Conversion Error:The undefined value has no properties error in workflow
Hi All,I am having a script in workflow as below answer = checkMngr();function checkMngr() { var name = current.variables.Name; var usr = new GlideRecord('sys_user'); usr.addQuery('sys_id', name); usr.query(); if (usr.next()) { ...
I need to copy category from maintain item to RITM
Hi All, I need to copy category from maintain item ( sc_cat_item) to RITM ( sc_req_item). Please suggest. Thanks all,
Show underline on the Short description of Catalog Item in Service Portal
Hello,I have a requirement where I need to underline a part of a short description of the catalog item on the Service Portal. Is it possible? If it is so, how can I do that?
Unable to rearrange the action bar in Service Operations Workspace
Unable to rearrange the UI actions in the Action Bar in Service Operations Workspace. When I change the order of the UI actions, it only changes it in the Agent Workspace but it does not change it in the Service Operations Workspace. Does anyone have...
How to define homepage for impersonated user?
Hello,After deactivate the "Service Operations Workspace" (SOW) in our instance, when we try to impersonate some user, the "homepage" is set to: <instance>.service-now.com/now/sow.That is, it's defined to go to SOW Homepage, but as this Workspace is ...
Configure API credentials for OpenAI
Hello All,I was testing the translation function of Generative AI and it outputs an error as shown in the attached image.I have set up the API credentials information for OpenAI.Please let me know how this issue can be resolved.
Change in two step, but not use the template
Hi, We want use the "standard change" by using Template, but we have an issue, change can be created with template but some fields could be not settings (mandatory fields) because using template create a change object when apply the template model, a...
