Hi,I would like to understand what is the difference between Auditing and History.According to below link, it is being said that "By default, the system only tracks changes to the incident, change, and problem tables." But I can see all the changes t...
Hi all, Anyone have idea on how to integrate servicenow with Asana. i checked in one blog, that we will be able to achieve through flow designer,web services and OAuth Authentication. My requirement is that when ever a record is created in Asana ,...
In former versions of ServiceNow I was able to adjust the color scheme / theme of different ServiceNow instances. My QA one was red, the prod one blue, the DEV instance green. So I could figure out right away in which instance I was located. This has...
Every day since we upgraded our prod instance to Quebec, our ServiceNow admin account gets this email. It's only a warning, but I don't know if I'm being warned I'm logging too much and that this could impact performance. Or does this just mean I sho...
Hi everyone,I am trying to create an SLA Definition for Catalog task.I want the SLA to start on the date selected by the user i.e (New Hire Start Date) which is a variable in request item. I have tried using retroactive start and putting 'actual star...
Hello,I have requirement where I have to populate one reference field - 'Owner' based on the Lookup select box field,Actually, the lookup select box field referencing to one table where we have fields name, owned by, whenever user chooses the name I ...
Hi Team, In ATF test step from the "Record Query" I can see the 12 records and I want to update the 12 records for that I have taken the Record update.it is updating the only one record instead of the 12 records. How we can update all records from th...
When the scheduled job fails to execute, we need to trigger a notification stating scheduled job failed. I understand we can check the status of scheduled job in sys_trigger table where we can see state and next action but still not sure how to check...
hey everyone,Just wondering if I can change the names of these "Stages" (below) without affecting current workflows and how can i edit the stages?.
How do I insert Canned responses in the Comments and Work Notes field in the Service Operation Workspace?
Hi, "itil" license role is added to some assignment groups. Earlier there is a "custom role(ITBM roles)" added in "itil" role.Now I have removed that custom roles from "itil" license. So shouldn't the role be removed from the Groups and Users as well...
I have created a Catalog item but it is not showing on the portal page and has given no user criteria. Can anyone help me on this.
Hey Folks, I've got kind of a weird question, but most of you will probably find it interesting. This is about Active / Inactive & Locked out users.So as you're probably aware, there is a Business Rule that prevents standard users from seeing deact...
Looking for ideas on report certification so we can verify reports are being created consistently across our user base. I know that the PA dashboard table has a certification component but these would be non- data analytic reports being shared out in...
Hi,How can we validate whether the attachment is PDF attachment or Image attachment or excel file or any screenshot. I want the user will have option select only Excel file not the image for some requests/incidents i want the user will upload only PD...