Resolved! how to auto assign role to user.
i have a requirement where in a table there is a user reference field. i want to auto assigned role to a user when the that user field is populated.
Forum Posts
How to add the Multi row variable set in the report including all the RITM Variables
We have created database view on sc_req_item and sc_multi_row_question_answer.Currently we are getting all multirow variables on report, but we want to show all variables present on RIMT also, including multirow variables also.
Resolved! Feedback Widget on Service Portal
Hello everyone, I am working on setting up a feedback button on the Service Portal that on-click, show a Pop-up box with a custom made Survey on it. The only things I am struggling with are the CSS portions of the widget. 1. For the image scale ques...
Resolved! Out-of-the-box change model??
I have created a new change model called Server Patching. I can see the model in both the classic GUI and the Service Operations Workspace when I go to create a new change (so far so good). When I see the new change model in the Workspace, it has a l...
Resolved! Change greeting in Service Portal depending on the time
Hi all Currently in our portal we have this personalised greeting when users log in... we used this code function() { /* widget controller */ var c = this; c.data.greeting = 'Hi ' + scope.user.first_name + ',' + ' welcome to your Rathbones IT Ser...
Resolved! Export / Import ATF Test & Suites
I'm preparing to clone my DEV instance before we update to Washington DC.I have built several test and suite that I want to move prior to cloning so I can bring them back after the Cloning for testing.
ATF: Validate List Values and Look up field values
Hello Everyone,Have below two questions, wanted to know the possibility with script or UI Step.1) I am looking for a way to validate the the Reference field values are coming correctly or not. For Ex: In Incident Table I wanted to validate th...
Is it possible to place the Exported files from ServiceNow to Mid server in different folder
Hi , There is a requirement to place the exported files from ServiceNow to place in the different folder (import$\hosting\Export\) or (D:\Import\VMware\Export\) rather than the mid server installation path (D:\ServiceNow\Agent\ServiceNow MID Server I...
Stage field is showing backed value instead of Label
Hello Folks I'm currently using a Flow and Subflow for a catalog item. While I'm setting the RITM's stage as 'Fulfilled' in Subflow after the approval. It is showing 'fulfilled' which 'fufilled' is not on the dictionary. I'm selecting stage label...
Resolved! Is change request close automatically like incident
Hello, I just wanted to know if is there any OOB functionality exists as an incident for a Change request closes automatically after some days or we need to write the custom script for that Thanks,Atik Bagwan
Getting an error “Invalid participants xyz and abc : Please add valid participants to start chat” when initiating Teams chat
We are trying to integrate MS Teams with ServiceNow. We have followed below only steps from ServiceNow doc link - docs.servicenow.com/bundle/rome-employee-service-management/page/product/sn-teams/concept/setup-sn-ms-teams-single-tenant.html Installed...
Resolved! Change users in an instance to read only mode
I would like to turn all my current users in SNOW to read-only mode in the incident / change / problem / knowledge modules for a select period of time. What is the specific way of doing this without locking up the admin accounts.
Author not able to edit knowledge article in draft state
Hi, Author is unable to edit a knowledge article with the state Draft. All fields are readonly for that particular author. This is happening for a single knowledge article and other authors are able to edit their respective knowledge articles (KB001...
Resolved! Integrate Co-pilot with ServiceNow
Hi Team, We are planning to integrate Microsoft Co-pilot with ServiceNow. Could you please help me with the use cases and any related articles/documents to refer. Thank youUttam Sai S
Resolved! Condition for Inbound Action(e-mail)
If I a not giving any condition in When to run section, and directly giving condition in script, it is still creating an incident. I want to put condition if email is not from particular domain, incident should be created . How can i check this cond...
