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03-10-2020 12:36 AM
Hi,
I am new to On-Call scheduling and would like to automatically assign all received INCs to the available On-Call agent. I have published a 2-shift On-Call schedule and need to have all received INCs automatically assigned to an agent when the On-Call shift starts.
Thanks,
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On-Call Scheduling
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03-10-2020 06:28 AM
There is a workflow named: On-Call: Assign - that you can trigger or add conditions when the workflow should run that will auto-assign to the primary on-call.
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03-10-2020 06:28 AM
There is a workflow named: On-Call: Assign - that you can trigger or add conditions when the workflow should run that will auto-assign to the primary on-call.
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03-10-2020 07:23 AM
Thanks for the tip, Michael.
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08-28-2020 01:17 PM
Sorry for asking repeat Q and bumping this. For some reason this isnt working in Orlando release. I have defined on-call trigger rule to execute on-call-assign workflow and my incident has assignment group as mandatory field. I also created a business rule to execute this workflow and that also didn't help.
