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Resolved! outlook actionable not working when we approve/reject getting error

After configuring outlook actionable message to servicenow  unable to approve or reject getting the error as "You are not authorized to approve/reject this request". I checked about this where user have 2 profile in servicenow with same mail id as "a...

Likith1 by Tera Contributor
  • 816 Views
  • 3 replies
  • 0 helpfuls

Json code into ServiceNow Table

i have get the Below data from REST API from another third-party tool, the response like below.  Json format: "totalCount" : 1122,"results" : [ {"id" : "198232323","id2" : "11122-2-32312312","general" : {"name" : "Apple’s Macoo","lastIpAddress" : "11...

Royal1 by Tera Contributor
  • 488 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to align html text in portal of servicenow.

Hello everyone,I need help with aligning HTML texts.  In below image content should align properly. How to do this. Help with the correct HTML tags by referring above highlighted image.   

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Kishor O by Tera Sage
  • 660 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to display watermark on all emails

Hello all,Can someone explain to me why some of my email notifications do not display the watermark in the body although I have unchecked the Omit watermark checkbox and set the property 'glide.email.watermark.visible' to true? In addition, is there ...

Resolved! Filling a value in reference field and saving the form is clearing the value

Hi Team, I have created 3 reference fields in Product offering table but on populating the value on any of the fields is clearing the value on saving the record. I just created the 3 fields with no customization or scripting.  On checking the script ...

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Community Alums by Community Alums  
  • 738 Views
  • 3 replies
  • 0 helpfuls

How to show links in walk-up closed message.

I want to show some links in walk-up portal when walk-up location is closed.like belowWe are closed at this moment.Please visit www.example.comfor more information'Thank you!      

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Kishor O by Tera Sage
  • 460 Views
  • 9 replies
  • 2 helpfuls

Populate asset tag from cmdb_ci_computer on incident

Hello,Wondering if anyone can help me...Every user has an assigned computer within the table cmdb_ci_computer and what I want to achieve is an onChange client script which when the caller changes it looks at the table and populates the asset tag fiel...

Andrew_TND by Mega Sage
  • 742 Views
  • 4 replies
  • 0 helpfuls

Change color on variable after validation

Hi thereI have a catalog item that has a variable called Cost Codes Validation that is a Yes/No question.  What I would like to do is that if the value is No then change the background color to Red.  If the value is Yes then change the background col...

Resolved! insert hyperlink in additional comments

Hi we have scenario where case is linked to RITM and updates on the RITm is copied to case additional comments to be sent to external customer via workflow script of RITM Snapshot of the code which updates case is as below and this is all working fin...

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priya92 by Kilo Expert
  • 22255 Views
  • 13 replies
  • 33 helpfuls

Resolved! How to get record producer sys id into a variable set ?

Hi, I have a variable set in that created a variable called 'price' which is a single line text.( i want to use that variable set into multiple record producers) for the variable price i want default value as sys id of that record producer. i tried o...

shabbir5 by Tera Guru
  • 2774 Views
  • 9 replies
  • 2 helpfuls

Change Management OOB Workflows

Hello Team, I have a small confusion regarding change management oob workflows present in PDI.When i create change request, work on it until the implement state and then checking the show workflow option, as i can see it shows flows from flowdesinger...

pvvn by Tera Contributor
  • 834 Views
  • 1 replies
  • 0 helpfuls