Hi all, Is there a way to use BR to re-open closed incident? I know it's not a good practice to re-open the closed incidents mainly it will mess up the records. However, it's due to the company culture issue, we need to false and enable such re-op...
Hi all, I have a requirement to add a clickable link into a notification, which will be sent to user on request completion. The link should redirect user to a file present on a server. I tried using the following syntax into my email script , but ...
How can we move floe designer to one domain to another domain
Hi,For Example: By doing GlideRecord on incident table, i want to filter records groupby assignment group managers var agg = new GlideAggregate('incident');agg.addQuery('active=true');agg.groupBy('assignment_group.manager');agg.query();While(gr.next)...
Hi All, I need to populate one field based on other field in service catalog. Please let me know the solution. Thanks, Dinesh Kumar G
Hello all, I am aware of the 'Can Read' and 'Cannot Read' fields that can be added to the KB form - which I have demo'd to my customer and he doesn't want/like. Below is the specific requirement from the customer: "I would like to upload articles to...
Hi Team, We are implementing Major Incident Workbench functionality. Now the challenge is when the Incident Manager promoting the proposed incident then the incident should be automatically moved either P1 / P2 respectively. Or while prompting the in...
Unfortunately, we still have an issue with our OKTA SSO that we cannot resolve so would like your help please. Our scenario: We have two different OKTA’s that need to sign into our servicenow instance. This is dependent on company. We have both...
hi all, for our tickets e.g incidents or change we want to be able to register what customers are impacted with the incident or change. I see some standard related lists for affected locations, affected groups. but non for companiesAny one facing the...
As part of a requirement, I need to add the same UI macro "macro_watch_list" and "add_me" in the incident form in Service Portal and need to map the value to the backend watchlist of incident form. Could you please tell how can i achieve this. I am i...
Hi,It may sound simple but I can't wrap my head around this one at the moment.I have two groups and need to find users that are members of both. How can I show those in a report? I guess I should look at sys_user_gr_member table. It is easy to find a...
I've got a question regarding cascading variables from the order guide (REQ) to the children (RITMs) that are created. this is for a new hire process where the RITM's need to show the variable and detail from the order guide, so that the RITM's and c...
Hi, The Lookup list option is not available on the employee center, however it is working on the Record Producer 'Try It' option. Can somebody please help me to fix this.First screenshot shows the possibility via the Try It option on the record produ...
how to create database view?and what are the beast practices to use database view
Hello Team , Is there any option / a way to change a Multi row variable set to Single row variable set in catalog item ?