We have different communication templated for the Major Incident workbench, based on incident priority. When we go initially into the workbench, the template for the indicated incident priority appears. However, if the priority changes as the inciden...
I'm wanting our ITIL users to have read-only access to the CMDB. I have a group created that will be the CMDB Admins and they should be the only ones who can edit/delete/enter CIs or alter any part of the CMDB. Is there an easier way to do this than ...
Hi All, "SC Category Page" Widget in the Service Portal displays all the frequent used catalog items,I have built a portal in a scoped application and I'm using this widget which displays all frequently used catalog items.Any ways to restrict catalog...
One of my techs thought he was cancelling an update to a change when in fact he cancelled the change itself. Is there any way to reverse this action?
Hi All, I have created a new scope using AES and created workspace for the same. But I'm unable to see the workspace I have created in the "All Workspaces" under "Workspace Experience". Have anyone experienced this?Please let me know how I can fix th...
Hello, I created an order guide that consolidates multiple catalog items. I want to remove the "Add to Cart" button that exists on the checkout page, however for some reason it doesn't seem to be working. What is the best way to do this? I have trie...
hi ,i have requirement for copy variables to task description.i have workflow for that item Kindly help. Thanks,BK
I want to activate OOB 'Reopen Indicent' UI action. I made it active 'true' and visible on 'form button' but still it is not visible. I want to know when it will be visible on incident form ?
Is it possible to add a ref_ac_columns and ref_ac_columns_search to a UI page? Right now I have a UI page that is referencing the sys_user table, and we want to be able to search by first name, last name, email, and username. Currently searching by f...
Hello, We have an issue within the report count, it differs from from internal user to external user. The reports are created for Case [sn_customerservice_case] table. Following are the two reports of BACKLOG and BUGS -Internal user count : When I i...
Hi All, There is a field called "Closed RITM"(it shows only inactive RITM's specific to the catalog), once a RITM is selected here, the variables from the closed RITM needs to be populated as the variable values on the form. For this, I'm using Glide...
Hi Experts, Can anyone please suggest on how to remove access for "Configure Choices" option for all users on fields like state, approval and stage(all choice fields). All users getting access to "Configure Choices" option, when user right click on c...
Hi All,Are there any components available to enable 'Risk Assessment, Conflict Calendar' for change request in 'Service operations workspace'?Kindly help me here.
Hi Experts, Requirement- There is a OOTB flow and via that flow email is sent out to user, need to add email template to that email.How to add email template in send email action of flow
How do I set up re-occuring schedules for PM's? I would think this is at the CI level but I cant seem to find it. Basically I want to set up Monthly and Quarterly PM's for several classes of CI's. I would select the CI's that need the PM and have it ...
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