Hi Team, I have used below script in Advanced user criteria for restricting KB articles for public users when I tried the same it is also restricting KB's for our End-users(no roles) as well .Please share your thoughts. Advanced Script : checkConditi...
Hi All, Need to populate requested for assets in lookup variable in catalog. we have a requested for variable and we need to get the value of requested for Assets serial number from the (Alm_hardware ) table to populate in (serialnumber_varible )...
Hi All,I am working on a requirement wherein When anyone updates the worknotes in incident form then along with the notes username and mail id should also be auto-populated in the same worknotes field.Please help me with this.Thanks
I updated an existing Catalog Item in Catalog Builder and it's in the Published state. When I go in Catalog Builder and select the catalog item and then select Edit to make some changes I get an error that says This Items cannot be check out. If it...
Hi I am new to walk up experience Could someone help in in summarizing what is walk up experience How to configure/enable walkup experience in PDI or in organization instance Thanks in advance
We want have service now request page redirect the user to another page but I would also then like to have service now redirect to the home page. I have created a on load script that opens a new page but I cannot figure out who to get service now t...
Hi Everyone, I have requirement to restrict number of characters on Multiline text Variable I tried by giving max_length = 100 in variable attribute , it is working fine for SingleLine text , However it is not working for Multiline text .Can someone...
Hello All,I have an requirement in which, when a user creates an announcement then email template should pop up at their window in editable format and then it should send to the specified users.We have created an email template and notification , bot...
Hi, What is the order field on Database views? what it does? how it works? Thanks, swathi
Hello all, Can you please let us know if there is any possibility of downloading the catalog form variables as a word document in servicenow. We need to download the form once the user fills it and submit it and we need to send it in a mail. Than...
Hi, I have an requirement, in catalog form there are 2 variables, variable 1 contain country details (like india usa uk....) and variable 2 contains state details. Now if i selelct india in variable 1 then only state of india need to be display in va...
Morning all, anyone in the community ever experienced an issue where when running a transform/load data the import set is being created twice or even three times? like you spam the "transform" button (I know theoretically impossible) after selecting...
When creating a notification in the change request table, if I put ${comments} in the content, the last 3 additional comments will be displayed.Is it possible to display only the most recent one?
Email headers containing 'X-ServiceNow-Generated:true' are recieved and ignored by servicenow and hence the inbound action is not triggered. To fix this, we made the following changes in the Email Properties.1. Removed "X-ServiceNow-Generated:true" f...
I've created a new order guide containing a couple of service requests needed for onboarding a new employee (like computer, mobile phone, VPN access). When I open this order guide via the "try it" button in the ITIL view, all included catalog items a...
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