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Resolved! VTB not showing ON HOLD filter.

Hi All, Could someone advice on why certain filters wouldnt show up when creating a Visual Task Board. I want to populate incidents ON HOLD but that option is not showing in the filter list.  The current filters i have : Assignment group = L2_CLOUD_I...

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CJPeterson by Tera Expert
  • 683 Views
  • 2 replies
  • 7 helpfuls

Remove tours from service portal

Hi , We have three portal and i need tour for only one . I have enabled tour by setting property true but it got enable on all portal so i need to disable for two portal . any lead would be appreciated  Thanks in advance #serviceportal @Ankur Bawiska...

Resolved! After cloning facing login issues

Yesterday i have  requested a clone from PROD to Non prod istance. Today i am facing login issues for non prod instance. What i have to do now. Can anyone guide me to achieve this. Thanks in advance.

Authentication issue after cloning

hello,  When cloning from a SSO Prod system to a non prod that uses local passwords,authentication is not working on non-prod environment even though sys_user is preserved in nonprod environment.we have raised a ticket with service now support but fr...

NKM by Kilo Contributor
  • 4396 Views
  • 7 replies
  • 0 helpfuls

Why is my Change state stuck in Review and unable to close?

Hi all, I am having an issue with my Normal and Emergency Change workflow. Often the changes are stuck in Review. The status field is stuck as read only and we are unable to close it out. When I check the workflow it says it is stuck waiting on Imple...

Bryce5 by Tera Contributor
  • 1388 Views
  • 4 replies
  • 0 helpfuls

Resolved! Advanced Reference Qualifier - Multiple Conditions

Hi Does anyone know how to combine these two conditions for use as an advanced reference qualifier?   javascript: 'u_country=' + current.variables.select_tip_entity_country_for_this_request  u_new_entity_id ===   Thanks Chris

Resolved! Record not found in Agent Workspace

Hi Team,   Whenever I am clicking on any record or try to create new record, I am getting 'Record not found' error.   Instance-2 (Quebec) :   Even if I am trying tp create new interaction by clicking on '+' icon, it is showing 'Record not found'.  ...

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