Hello! I am trying to get approval from the Product Owner of each software selected in a list collector. The list collector is link to the Software Model and the For Each action allows me to use the List but when I try to do a Look Up Record to try a...
Good afternoon - a couple weeks ago I triggered a fix script, then cancelled it. I went to the Transactions - All Nodes view and verified it no longer showed as running. Today I was sifting through the event log and noticed my log statement from that...
Thank you for your help. I am trying to implement a process to convert XML to JSON objects and insert users into the sys_user table. var xmlStr_multiple = ""; xmlStr_multiple += "<Names>"; xmlStr_multiple += " <Name>"; xmlStr_multiple += " <user_...
Hi all Just after a bit of script to help me update the SCTASK state out of Pending when the linked RITM is updated Thanks!
Hello, In the catalog item variables if the user selected the name i want to autopopulate the location and company both are reference field in the sys_user table. Can anyone sugget the scriptinclude and client acript to autopulate. Thanks in advance...
Hi Experts, I was trying to attach the files of incident record to record producer on click of UI button. I've tried 'GlideAttachment.copy()' which helps only from record to record, but not record to form. Can you please advise, how to make this work...
I have an existing flow that has RITMs/SCTasks that are currently in progress. I have made a few updates to the flow in Dev and am ready to push to production. My desire is to move the updated flow without altering the flow for any of the current in ...
Hi Experts I want to edit the close code field on my change request form if user have only the ITIL role and change request state is closed.Thank you.
Hello everyone, how can we delete or anonymize the data if an employee leaves the company or makes a request to delete the data. Who has experience here?
I have a select box field A with choices: x, y, z.When the selected choice for field A is option "x", field B should be enabled and mandatory. Field B is a select box with choices: u, v, w.When the selected choice for field B is option "w", field C s...
I want to send Notification to manager If sctask status not changed for 1 business day(excluding weekends)for a particular catalog item using flow designer
We are interested in staring to use Service Operations Workspace, SOW, for Alert Management. In Classic UI we have Contextual Search to filter KB articles from a spesific Knowledge Base, but I can't find the similar settings for SOW. Because right no...
HI Team,There is a custom table created in the Dev Instance, but this is captured in random update set and all the updates has been deleted by mistake . I have made few changes on table and captured it in my current update set. applications and modu...
We have one HR case (consinder incident record) which is continuously getting updated from closed/cancelled to work in progress after period of time. and i believe this is causing because of schduled job (it can be using scheduled jobs, workflow, fl...
I need to get the related list sysid in the Client UI action Script so that based on it I can do my functionality.
