How to automatically assign an Incident created from an Interaction (Service Operation Workspace)

[Snow Angel]

Hello,

How can this requirement be approached? Need Interactions to be automatically assigned to me and set as Work In Progress, when I create an Incident or Request from the Interaction. Please help. TIA

[JP - Kyndryl]

Hi Snow,

I would update UI Action "Create Incident" for the Interaction table to add 2 lines in the script, one for assigned_to and one for assignment_group:

Regards.